Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Melissa Reeves

Lake Worth
Melissa Reeves

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
years of professional experience

Work History

7/11
Lake Worth

Customer Service Representative
07.2023 - 02.2025

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Macys Department Store
Wellington

Retail Sales Associate
12.2022 - 02.2023

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Dollar Tree Stores
Wellington

Cashier
06.2022 - 11.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

John I Leonard Adult Education Center
North Green Acres, FL

from High School Academics

Skills

  • Retail Sales
  • Customer Service
  • Active Listening
  • Stocking and Replenishing
  • Fleet Dispatching
  • Staff Training

Languages

Spanish, Native or Bilingual

Work Type

Full TimePart TimeGig Work

Timeline

Customer Service Representative

7/11
07.2023 - 02.2025

Retail Sales Associate

Macys Department Store
12.2022 - 02.2023

Cashier

Dollar Tree Stores
06.2022 - 11.2022

John I Leonard Adult Education Center

from High School Academics
05/2007

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