Melissa Reifenberger
Saint Peters ,MO
Summary
Results-driven warehouse supervisor with experience in operations management, inventory control, and warehouse safety. Skilled in team leadership, workflow improvement, and problem-solving to keep daily operations organized and on target.
Overview
10
10
years of professional experience
Work History
Warehouse Supervisor
Cigna
11.2025 - Current
- Supervised daily warehouse activities, aligning receiving, put-away, and order fulfillment with operational priorities.
- Coordinated inventory movements using warehouse management systems to maintain accurate stock records.
- Trained new associates on safety procedures, equipment use, and standard warehouse workflows.
- Supervised warehouse operations by managing employees during shifts.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Customer Service Supervisor
Cigna
06.2016 - Current
- Supervised customer service teams, reinforcing service standards and resolving escalated member and provider inquiries.
- Monitored call quality, coaching representatives on adherence to scripts, policies, and compliance requirements.
- Coordinated daily workflow, balancing case queues, staffing coverage, and service-level priorities.
- Trained new associates on benefits administration, claims support, and system navigation.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Documented team performance trends, using feedback to address gaps and support continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Bachelor of Science - Leadership
Rasmussen University
01-2026
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Warehouse safety
- Quality checks
- Operations management
- Operational reporting
- Task delegation
- Employee motivation
Timeline
Warehouse Supervisor
Cigna
11.2025 - Current
Customer Service Supervisor
Cigna
06.2016 - Current
Bachelor of Science - Leadership
Rasmussen University
Circle of Excellence
I continuously went above and beyond for my team and my co-workers so I was nominated and won a circle of excellence award.