Melissa Westland Rembert MI
Summary
To obtain a position where I can utilize my skills to the best of my ability, and contribute to the growth
of my Employer.
Overview
23
23
years of professional experience
Work History
Guest Services/Front Desk
Sonesta suites ES
Auburn Hills, MI
12.2021 - Current
- Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into travel program, fulfilling guest requests, resolving guest complaints
- Work part-time
Senior Processor/Collection /Customer service
Meemic insurance/ AAA
Auburn Hills, MI
06.2014 - Current
- Take payments, Account receivable, Taking billing calls in the call center, prepared collection letters
- Reissuing cancel policy and Reinstating, Taking payments and entering them into our system for processing, Handle and deposit of check and cash
- Ensure accuracy for any charges on insureds accounts looking for errors, helping insurers with a action plan for outstanding balances
- Appling checks/cash/ money order from Mortgage Company, from lockbox
VIP Representative
MotorCity Casino
Detroit, MI
06.2021 - 11.2022
- Acts as a liaison with all other casino departments
- Makes responsible decisions pertaining to comping
- Interacts with the hotel department for comping of rooms and food
- Resolves guests’ disputes regarding comping of hotel rooms, etc
- Resolves guests’ disputes with all other departments
- Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing
- Attends in house and other outside venue events
- Establishes and maintains customer base
- Enrolls new players
- Reactivates archived players
- Safe guards the assets of MotorCity Casino
- Identifies recruits, greets and services guests
- Insures guest satisfaction
- Interacts with all customers on a professional level
- Assists Executive Casino Hosts with distribution of venue tickets.
Front Desk Agent/Night Auditor
Quality Inn and Suites
Southfield, MI
05.2020 - 06.2021
- Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into choice program, fulfilling guest requests, resolving guest complaints.
Patient Registration Representative, Side Assistant
R1 RCM/ Ascension Oakland Macomb hospital, Onstar call center
Madison Heights, Warren, MI
01.2020 - 03.2020
- Perform registration and basic insurance verification, ensuring collect 7 critical data elements necessary for proper patient identification and billing
- Coordinate patient admission needs and beds assignments to facilitate timely patients placement
- Copying and faxing documents to ancillary areas or physicians offices
- Admit patients through emergency
- Customer Service Inbound Calls, Handling Road
02.2014 - 05.2014
- Handles all complex customer issues, incoming calls to asst will road side issue as flat tire, lock out, directions etc
- Using multi line phones
- Customer service call center
Assistant Center Manager
Advance America
Flint, MI
09.2011 - 08.2013
- Assist the Manager with every aspect of the day to day operations of the Center, Provide exceptional
- Front desk Customer service, Ensure that all transactions are accurate and all policies are followed, auditing of
- Center, balancing of safe, banking, opening of accounts, overseeing of staff, collection, recruiting of employees, process time card for payroll
Specimen Processor
All Medical Personnel
West Bloomfield, MI
10.2010 - 05.2011
- Data Entry, Processing various of specimen for different company's ship out to lab for testing, also enter the I CD Codes for billing
Assistant Branch Manager
Guaranty Bank
Livonia, MI
05.2005 - 01.2010
- Opening and closes Banking Center
- Actively markets the banks products to customers and potential
- Customers, cash handling, balancing vault, coaching of staff, process of time cards for payroll,opening accounts, branch schedule, and
- Also Responsible for the assurance of the branch compliance .Handles all complex customer issues and
- Complaints, setting sales Goals
- Also scanned checks for check 21 to verify account numbers and routing
- Numbers for the bank.
Closing Coordinator
Mortgage Company
Livonia, MI
08.2000 - 01.2004
Document Reviewer
Mortgage Company, UPS
08.2000 - 01.2004
- Review documents before closing, Billing out
- Shipments, filing, Faxing, Packing Document out to send to, and answering multi phone lines
- Customer service, schedule appointments for closing, Data Entry.
Education
High school diploma - Business Management, basic
Wayne County Community College District
May 1997
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Frank Cody High school
June 1996
Skills
- Customer service training
- Mentor training
- Data Entry
- Basic computer MS Word
- Billing Calls
- Firstech Billing system
- Night Audit
- Multi-line Phone Systems
- Insurance Verification
- Laboratory Experience
- Guest Services
- Front Desk
- Auditing
- Accounts Receivable
- Cash handling
- Customer service
- Microsoft Excel
- Interviewing
- ICD-10
- Time management
- Microsoft Word
- Microsoft Outlook
- Sales
- Accounting
- Hospitality
- Leadership
- Account reconciliation
- Supervising experience
- Hotel experience
- English
- Management
- Bank Reconciliation
- Accounts Payable
- Windows
- Accounting software
- Communication skills
- Banking
- Analysis skills
- OPERA
- Languages
- English - Expert
- Certifications and Licenses
- Certified Notary Public
- Present
- Assessments
- Customer Service Fit — Proficient
- December 2019
- Measures the traits that are important for high-quality customer service
- Full results: Proficient
- Verbal Communication — Proficient
- January 2020
- Speaking clearly, correctly, and concisely
- Night Auditor (Hotel) — Familiar
- March 2020
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Full results: Familiar
- Warehouse Associate — Highly Proficient
- Assesses the tendencies that are important for success in warehouse roles
- Full results: Highly Proficient
- Attention to Detail — Completed
- May 2020
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Full results: Completed
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Customer Service — Completed
- April 2020
- Identifying and resolving common customer issues
- Data Entry: Accuracy — Highly Proficient
- June 2020
- Entering data quickly and accurately
- Front Desk Agent (Hotel) — Highly Proficient
- Written Communication — Completed
Additional Information
- Willing to relocate: Anywhere
Timeline
Guest Services/Front Desk
Sonesta suites ES
12.2021 - Current
VIP Representative
MotorCity Casino
06.2021 - 11.2022
Front Desk Agent/Night Auditor
Quality Inn and Suites
05.2020 - 06.2021
Patient Registration Representative, Side Assistant
R1 RCM/ Ascension Oakland Macomb hospital, Onstar call center
01.2020 - 03.2020
Senior Processor/Collection /Customer service
Meemic insurance/ AAA
06.2014 - Current
02.2014 - 05.2014
Assistant Center Manager
Advance America
09.2011 - 08.2013
Specimen Processor
All Medical Personnel
10.2010 - 05.2011
Assistant Branch Manager
Guaranty Bank
05.2005 - 01.2010
Closing Coordinator
Mortgage Company
08.2000 - 01.2004
Document Reviewer
Mortgage Company, UPS
08.2000 - 01.2004
High school diploma - Business Management, basic
Wayne County Community College District
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Frank Cody High school
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