Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Remington

Lincoln,AR

Summary

Accomplished registered nurse case manager with several years of experience dedicated to quality care of diverse patients. Smoothly blend hands-on skills with advanced clinical background. Successful at working with all levels of healthcare providers, physicians and administrators to address patient needs.

Experienced healthcare professional skilled in coordinating patient care, implementing treatment plans, and managing healthcare teams. Adept at critical thinking, communication, and thriving in high-stress environments. Track record of improving patient satisfaction rates and streamlining case management processes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

RN Certified Case Manager

Physicians' Specialty Hospital
Fayetteville, AR
12.2022 - Current
  • Attended continuing education courses related to case management practices.
  • Advised clients on how best to access available healthcare services and benefits provided by insurance companies or government agencies.
  • Documented assessment results according to established standards.
  • Facilitated communication between clients, families, and healthcare providers.
  • Collaborated with other healthcare professionals to ensure optimal care delivery.
  • Assisted with discharge planning from acute care facilities or rehabilitation centers.
  • Assessed client eligibility for financial assistance programs or entitlements related to healthcare services.
  • Identified potential risks associated with a client's physical or mental health conditions and developed strategies to mitigate those risks.
  • Educated family members about the client's condition and treatment plans including medications prescribed.
  • Maintained accurate records of all interactions with clients using electronic medical records systems.
  • Provided guidance to clients regarding the development of self-management skills and strategies to promote independence.
  • Facilitated referrals to community resources such as housing, employment opportunities, transportation options, educational programs, and recreational activities.
  • Evaluated clinical data such as laboratory tests or imaging studies when needed.
  • Coordinated communication between multiple providers involved in a client's care plan.
  • Collaborated with other health professionals, such as physicians, nurses, psychologists, social workers, and therapists to coordinate services for clients.
  • Transitioned clients to different providers based on progress or needs.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

RN Certified Case Manager

Encompass Health Rehabilitation Hospital
Fayetteville, AR
03.2020 - 05.2023
  • Assisted clients in setting realistic goals and developing action plans.
  • Collaborated with multidisciplinary teams to provide holistic support to clients.
  • Educated clients and their families about their rights and available community resources.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Advocated on behalf of clients to secure necessary services and support.
  • Utilized case management software and databases for efficient information tracking.
  • Facilitated group sessions and workshops for clients on various topics.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Developed and maintained relationships with community resources and service providers.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Identified barriers to client success and developed strategies to overcome them.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Assisted individuals with eligibility for available benefits.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Transitioned clients to different providers based on progress or needs.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Consulted with legal representatives regarding guardianship issues involving vulnerable populations.

RN Certified Case Manager

Mercy General Hospital
Rogers, AR
05.2019 - 05.2020
  • Facilitated communication between clients, families, and healthcare providers.
  • Collaborated with other healthcare professionals to ensure optimal care delivery.
  • Assisted with discharge planning from acute care facilities or rehabilitation centers.
  • Assessed client eligibility for financial assistance programs or entitlements related to healthcare services.
  • Educated family members about the client's condition and treatment plans including medications prescribed.
  • Maintained accurate records of all interactions with clients using electronic medical records systems.
  • Provided guidance to clients regarding the development of self-management skills and strategies to promote independence.
  • Facilitated referrals to community resources such as housing, employment opportunities, transportation options, educational programs, and recreational activities.
  • Provided hands-on and proactive leadership to community services staff.
  • Consulted with staff on resolution of complex service issues.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.

RN Certified Case Manager

Washington Regional Medical Center
Fayetteville, AR
09.2010 - 04.2019
  • Provided hands-on and proactive leadership to community services staff.
  • Consulted with staff on resolution of complex service issues.
  • Researched and analyzed community needs to determine program directions and goals.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Assisted clients in setting realistic goals and developing action plans.
  • Collaborated with multidisciplinary teams to provide holistic support to clients.
  • Educated clients and their families about their rights and available community resources.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Advocated on behalf of clients to secure necessary services and support.
  • Utilized case management software and databases for efficient information tracking.
  • Evaluated program effectiveness and suggested improvements based on client outcomes.
  • Conducted home visits to assess living conditions and support needs.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Developed and maintained relationships with community resources and service providers.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Identified barriers to client success and developed strategies to overcome them.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Transitioned clients to different providers based on progress or needs.
  • Provided emotional support and crisis intervention when necessary.
  • Participated in interdisciplinary team meetings to discuss complex cases involving multiple providers.
  • Collaborated with other health professionals, such as physicians, nurses, psychologists, social workers, and therapists to coordinate services for clients.
  • Developed and implemented individualized care plans for clients based on assessments of their needs and preferences.
  • Encouraged adherence to treatment regimens through motivational interviewing techniques.
  • Coordinated communication between multiple providers involved in a client's care plan.
  • Evaluated clinical data such as laboratory tests or imaging studies when needed.
  • Performed quality assurance reviews of documentation completed by other case managers.
  • Conducted home visits to evaluate the effectiveness of care management interventions.

RN Director of Nursing

Washington Regional Medical Center
Fayetteville, AR
09.2006 - 08.2010
  • Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
  • Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
  • Analyzed trends in patient care activities such as medication errors or falls within the facility.
  • Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
  • Created reports summarizing patient outcomes based on data collected from various sources.
  • Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
  • Developed and implemented nursing policies and procedures to ensure quality patient care.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
  • Collaborated with physicians and other healthcare providers to coordinate patient care plans.
  • Facilitated communication between departments within the hospital setting to improve efficiency.
  • Served as a mentor for new nurses providing support during their transition into the organization.
  • Maintained accurate records of staff certifications, licensure, continuing education credits.
  • Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
  • Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
  • Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
  • Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
  • Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
  • Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Monitored development, implementation and updates of individualized care plans.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
  • Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
  • Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
  • Conducted recruitment and retention activities to develop highly skilled nursing team.
  • Evaluated staff performance and prepared accurate reports detailing findings.
  • Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
  • Implemented and directed clinical services and operations to deliver competent, quality care.
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

RN Primary Nurse

Northwest Dermatology & Cosmetic Center
Springdale, AR
08.2005 - 09.2006
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Collaborated with physicians in developing patient-specific treatment plans.
  • Developed education materials to help explain various conditions and treatments to patients.
  • Carried out physician orders regarding tests or medication administration accurately and safely.
  • Ensured compliance with infection control policies and procedures.
  • Administered prescribed medications and treatments in accordance with approved nursing protocols.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Participated in continuing education programs related to nursing practice.
  • Performed physical examinations and assessments of patients' medical histories.
  • Managed complex cases involving multiple diagnoses or treatments.
  • Attended continuing education courses to stay up-to-date on current trends in nursing practice.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Assisted doctors during medical procedures.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Provided patient and family health education focusing on self-management, prevention and wellness.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Monitored patients after surgery, answered questions, and provided home care strategies.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Acute Dialysis RN

Medical Express- Agency for Travel Nursing
Denver, CO
10.2004 - 09.2006
  • Monitored patient's response to treatments, adjusted medications as needed and documented changes in patient conditions.
  • Documented relevant information regarding patient care such as laboratory results and physical examinations.
  • Maintained accurate records of all treatments provided including progress notes, medication administration record sheets.
  • Performed quality control checks on dialysis machines prior to each treatment session.
  • Reported any abnormal findings or changes in patient condition immediately to physician.
  • Instructed patients on proper care of access sites and reviewed post-treatment instructions with patients.
  • Provided education to staff members on new equipment or processes related to acute dialysis nursing.
  • Performed patient assessments, monitored vital signs and implemented dialysis treatments.
  • Conducted pre-dialysis assessments such as weight measurements and fluid intake and output recordings.
  • Administered prescribed medications intravenously or by injection when appropriate.
  • Ensured that aseptic techniques were used at all times during dialysis treatments.
  • Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
  • Provided multi-system care to critically-ill patients.
  • Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Acute Dialysis RN

Washington Regional Medical Center
Fayetteville, AR
02.2002 - 10.2004
  • Educated patients on disease process, lifestyle modifications and self-care management techniques.
  • Monitored patient's response to treatments, adjusted medications as needed and documented changes in patient conditions.
  • Documented relevant information regarding patient care such as laboratory results and physical examinations.
  • Maintained accurate records of all treatments provided including progress notes, medication administration record sheets.
  • Performed quality control checks on dialysis machines prior to each treatment session.
  • Reported any abnormal findings or changes in patient condition immediately to physician.
  • Provided emotional support to family members before, during and after treatment sessions.
  • Instructed patients on proper care of access sites and reviewed post-treatment instructions with patients.
  • Provided education to staff members on new equipment or processes related to acute dialysis nursing.
  • Assessed the need for additional lab tests or diagnostic procedures, ordered supplies and medications as necessary.
  • Performed patient assessments, monitored vital signs and implemented dialysis treatments.
  • Developed effective relationships with patients through compassionate listening skills.
  • Assisted in the development of policies related to acute dialysis nursing practices.
  • Conducted pre-dialysis assessments such as weight measurements and fluid intake and output recordings.
  • Administered prescribed medications intravenously or by injection when appropriate.
  • Ensured that aseptic techniques were used at all times during dialysis treatments.
  • Collaborated with physicians to develop individualized plans of care based on diagnosis, age and medical history.
  • Updated medical records with current vitals, behavioral observations and medication details.
  • Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
  • Documented patients' assessment results, interventions, medications, patient responses and treatment changes.
  • Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
  • Consulted with patients, collected histories and vitals, ordered labs and interpreted test results.
  • Analyzed therapeutic interventions to monitor risk complications and contraindications.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

PCA

Northwest Medical Center - Springdale
Springdale, AR
11.1999 - 02.2002
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Transported clients from one location to another in an efficient manner.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Transported residents within the facility as needed.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Monitored food intake and output as directed by nursing staff.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Education

Associate of Science - Nursing

Har-Ber School of Nursing
Springdale, AR
12-2003

Master of Science - Nursing

Western Governors University
Salt Lake City, UT

Skills

  • Basic Life Support
  • Discharge Planning
  • Community health
  • Data Collection
  • Case Management
  • Nursing staff leadership
  • Patient Management
  • Care Planning
  • Unit Administration
  • ELNEC training (End-Of-Life-Care)
  • Palliative and Pain Management
  • Patient education and counseling
  • Complex Problem-Solving
  • Acute and rehabilitative care

Accomplishments

  • 2024 Daisy Award for Exceptional Nurses

Certification

  • Register Nurse
  • Certified Case Manager (CCM)

Timeline

RN Certified Case Manager

Physicians' Specialty Hospital
12.2022 - Current

RN Certified Case Manager

Encompass Health Rehabilitation Hospital
03.2020 - 05.2023

RN Certified Case Manager

Mercy General Hospital
05.2019 - 05.2020

RN Certified Case Manager

Washington Regional Medical Center
09.2010 - 04.2019

RN Director of Nursing

Washington Regional Medical Center
09.2006 - 08.2010

RN Primary Nurse

Northwest Dermatology & Cosmetic Center
08.2005 - 09.2006

Acute Dialysis RN

Medical Express- Agency for Travel Nursing
10.2004 - 09.2006

Acute Dialysis RN

Washington Regional Medical Center
02.2002 - 10.2004

PCA

Northwest Medical Center - Springdale
11.1999 - 02.2002

Associate of Science - Nursing

Har-Ber School of Nursing

Master of Science - Nursing

Western Governors University

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