Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Remmen

Hartford,WI

Summary

Dynamic sales professional with a proven track record, excelling in customer service and relationship building. Skilled in project planning and logistics coordination, I consistently achieved high customer satisfaction and increased repeat business through tailored solutions and effective communication. Committed to continuous improvement and fostering teamwork.

Overview

9
9
years of professional experience

Work History

Overnight Relief Staff

Arc Community Services
05.2024 - 03.2025
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Maintained accurate records of client progress and service delivery.
  • Collaborated with team members to implement individualized care plans.
  • Provided emotional support to clients, fostering positive relationships.
  • Participated in training sessions to enhance skills and knowledge in client care.
  • Monitored client behavior and reported significant changes to supervisors.
  • Facilitated group activities, encouraging social interaction among clients.
  • Ensured compliance with health and safety regulations during service delivery.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.

Sales Representative/ Claims Manager/ Scheduling

Taylor Made Floors
07.2019 - 03.2022
  • Developed strong product knowledge to provide tailored flooring solutions for diverse customer needs.
  • Executed effective sales strategies, enhancing customer engagement and satisfaction with flooring products.
  • Cultivated relationships with clients through consistent follow-up and personalized service to boost repeat business.
  • Collaborated with installation teams to ensure timely project completion and adherence to quality standards.
  • Analyzed customer feedback to refine sales pitches, resulting in improved client retention rates.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Participated in trade shows and conferences to network and generate leads.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Oversaw claims processing, ensuring compliance with company policies and industry regulations.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently.
  • Managed vendor relationships, negotiating terms to optimize service delivery for claims handling.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Developed training materials to ensure consistent handling of claims across the department.
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Ensured timely completion of projects with meticulous planning and scheduling of installations.

Sales Representative

Sergenians
04.2018 - 04.2019
  • Developed product knowledge to effectively address customer inquiries and enhance sales interactions.
  • Executed daily sales strategies, promoting products to achieve individual targets and support team goals.
  • Built rapport with customers, ensuring a positive shopping experience and fostering repeat business.
  • Collaborated with team members to optimize store layout, increasing product visibility and accessibility.
  • Analyzed customer feedback to identify trends and recommend improvements for service delivery.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Exceeded sales targets through effective planning and goal setting.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Streamlined sales process, reducing time from lead to close.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Representative

Carpets Plus
04.2016 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Provided product knowledge to enhance customer decision-making processes.
  • Assisted customers in selecting flooring options to meet their aesthetic and functional needs.
  • Conducted market research to identify trends and competitive pricing strategies for flooring products.
  • Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
  • Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.

Education

Interior Design

Madison Area Technical College
Madison, WI

High School Diploma -

Mountaintop Christian Academy
Horicon, WI
06.2010

Skills

  • Customer service expertise
  • Scheduling and coordination
  • Sales experience
  • Material Ordering
  • Attention to detail
  • Problem-solving
  • Organizational skills
  • Multitasking Abilities
  • Project planning
  • Adaptability and flexibility
  • Self motivation
  • Professionalism
  • Continuous improvement
  • Communication
  • Strong mathematical and measurement skills
  • Proficient with RFMS, and MS office

Timeline

Overnight Relief Staff

Arc Community Services
05.2024 - 03.2025

Sales Representative/ Claims Manager/ Scheduling

Taylor Made Floors
07.2019 - 03.2022

Sales Representative

Sergenians
04.2018 - 04.2019

Sales Representative

Carpets Plus
04.2016 - 04.2018

Interior Design

Madison Area Technical College

High School Diploma -

Mountaintop Christian Academy
Melissa Remmen