Melissa Remmen
Hartford,WI
Summary
Dynamic sales professional with a proven track record, excelling in customer service and relationship building. Skilled in project planning and logistics coordination, I consistently achieved high customer satisfaction and increased repeat business through tailored solutions and effective communication. Committed to continuous improvement and fostering teamwork.
Overview
9
9
years of professional experience
Work History
Overnight Relief Staff
Arc Community Services
05.2024 - 03.2025
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained accurate records of client progress and service delivery.
- Collaborated with team members to implement individualized care plans.
- Provided emotional support to clients, fostering positive relationships.
- Participated in training sessions to enhance skills and knowledge in client care.
- Monitored client behavior and reported significant changes to supervisors.
- Facilitated group activities, encouraging social interaction among clients.
- Ensured compliance with health and safety regulations during service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Sales Representative/ Claims Manager/ Scheduling
Taylor Made Floors
07.2019 - 03.2022
- Developed strong product knowledge to provide tailored flooring solutions for diverse customer needs.
- Executed effective sales strategies, enhancing customer engagement and satisfaction with flooring products.
- Cultivated relationships with clients through consistent follow-up and personalized service to boost repeat business.
- Collaborated with installation teams to ensure timely project completion and adherence to quality standards.
- Analyzed customer feedback to refine sales pitches, resulting in improved client retention rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Oversaw claims processing, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Managed vendor relationships, negotiating terms to optimize service delivery for claims handling.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Developed training materials to ensure consistent handling of claims across the department.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Ensured timely completion of projects with meticulous planning and scheduling of installations.
Sales Representative
Sergenians
04.2018 - 04.2019
- Developed product knowledge to effectively address customer inquiries and enhance sales interactions.
- Executed daily sales strategies, promoting products to achieve individual targets and support team goals.
- Built rapport with customers, ensuring a positive shopping experience and fostering repeat business.
- Collaborated with team members to optimize store layout, increasing product visibility and accessibility.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Stayed up-to-date with industry trends to position company as market leader.
- Fostered collaborative environment, sharing best practices among sales team.
- Streamlined sales process, reducing time from lead to close.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Representative
Carpets Plus
04.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Provided product knowledge to enhance customer decision-making processes.
- Assisted customers in selecting flooring options to meet their aesthetic and functional needs.
- Conducted market research to identify trends and competitive pricing strategies for flooring products.
- Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Education
Interior Design
Madison Area Technical College
Madison, WIHigh School Diploma -
Mountaintop Christian Academy
Horicon, WI06.2010
Skills
- Customer service expertise
- Scheduling and coordination
- Sales experience
- Material Ordering
- Attention to detail
- Problem-solving
- Organizational skills
- Multitasking Abilities
- Project planning
- Adaptability and flexibility
- Self motivation
- Professionalism
- Continuous improvement
- Communication
- Strong mathematical and measurement skills
- Proficient with RFMS, and MS office
Timeline
Overnight Relief Staff
Arc Community Services
05.2024 - 03.2025
Sales Representative/ Claims Manager/ Scheduling
Taylor Made Floors
07.2019 - 03.2022
Sales Representative
Sergenians
04.2018 - 04.2019
Sales Representative
Carpets Plus
04.2016 - 04.2018
Interior Design
Madison Area Technical College
High School Diploma -
Mountaintop Christian Academy