MELISSA RENDON
Fort Myers,FL
Summary
Experienced in delivering exceptional customer service. Committed to providing the highest level of support to ensure customer satisfaction. Personable and efficient approach. Excels at handling multiple tasks simultaneously while maintaining a friendly and reliable demeanor. Expertise includes inventory management, cash handling, and a strong focus on delivering outstanding customer service. Passionate about helping others feel great. Dedicated to ensuring a positive experience for every customer served.
Overview
9
9
years of professional experience
Work History
Optometric Technician
Mckinney Eye Care
08.2021 - 01.2022
- Effectively worked up between 10-15 patients daily, performed necessary pre test such as visual fields, optomap scans, and checked acuties
- Chart history and concerns prior to Dr seeing patients and provided great customer service skills
Accounts Receivable
Erickson's Restoration
03.2019 - 03.2020
- Processed daily reports, followed up on delinquent accounts, spoke with muiltple insurances daily, filed, faxed and emailed documents regarding payments as needed
- Processed invoices/checks weekly
- Set up meetings and scheduled contractors for repairs needed to receive payment
Front Office
Elmquist Eye Group
01.2018 - 03.2019
- Check patients in and out, answer calls in a timely manner at extremely high call volumes
- Faxed and scanned documents daily as requested per Dr's
- Verified patients insurance and logged multiple new patients into our system daily
- Provided excellent customer service
Assistant Manager
RMT Construction
10.2015 - 06.2018
- Advertised daily, quoted bids, scheduled appointments and put in orders for concrete
- Answered phone calls in timely manner, assisted customers in choosing the best quality of concrete that fit their needs
- Provided great amount of sales per year and quality work/customer service
Purchasing Asst.
ICBS
05.2014 - 10.2015
- Processed and received daily orders in a timely manner, average 50-100 per day
- Resolved problems and handled customer complaints via phone
- Filed receiving documents of our daily orders in a well-organized manner
- Send various emails to customers regarding issues about orders and ensuring great feedback
- Provided excellent customer service via phone for all issues on existing orders
Associate
Racetrac
11.2012 - 04.2014
- Processed an average of 80 transactions each day in a timely manner
- Answered customer's questions and addressed problems and complaints in person and via phone
- Kept the store clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
Education
Business Management and Applied Science -
ITT Technical Institute
No Degree - Esthetics
Brillare Beauty Institute
08-2023
High School Diploma -
McKinney High School
McKinney, TX01.2013
Skills
- Inventory control procedures
- Cash handling accuracy
- Excellent multi-tasker
- High-end fashion knowledge
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Quickbooks
- Strong communication skills
- Flexible schedule
- Organized
- Bilingual
- 50 WPM
- 10 Key
- Optometric equipment operation
- Glaucoma screening
Accomplishments
- Met monthly sales goals for 6 months straight.
- Routinely helped as many as 80 customers each day in a high-volume retail outlet.
Timeline
Optometric Technician
Mckinney Eye Care
08.2021 - 01.2022
Accounts Receivable
Erickson's Restoration
03.2019 - 03.2020
Front Office
Elmquist Eye Group
01.2018 - 03.2019
Assistant Manager
RMT Construction
10.2015 - 06.2018
Purchasing Asst.
ICBS
05.2014 - 10.2015
Associate
Racetrac
11.2012 - 04.2014
Business Management and Applied Science -
ITT Technical Institute
No Degree - Esthetics
Brillare Beauty Institute
High School Diploma -
McKinney High School
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