Melissa McMillan
PRAIRIE VILLAGE,KS
Summary
Dedicated Carrier Relations Project Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Talented Project Manager dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. Dependable Telecommunications industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Diligent Data Management with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements. Talented professional considered knowledgeable leader and dedicated problem solver. Brings almost 40 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
40
40
years of professional experience
Work History
Project Manager
Cogent Communications
Overland Park, KS
02.2023 - Current
- Identified and resolved issues and conflicts within project team.
- Tracked and completed action items to report progress to project owners.
- Managed multiple concurrent projects by balancing conflicting resources and priorities.
- Documented project procedures, data and findings for use in future project scopes and planning.
- Communicated with key stakeholders to determine project requirements and objectives.
- Negotiated with vendors and suppliers to obtain necessary resources at competitive prices.
Project Manager
Sprint / T-Mobile
Overland Park, KS
03.1987 - 02.2023
- Tracked and followed through on non standard billing options to insure price was invoiced correctly by the vendor and passed on to the customer in a timely manner.
- Optimized processes and methodologies to enhance project delivery and team performance.
- Used designated systems, tools and techniques to measure project performance. Internal tool - Special Customer Arrangement (SCA)
- Established goals and timelines to successfully implement action plans. Looked for products to remove from the SCA process by working with other internal teams.
- Managed multiple concurrent projects by balancing conflicting resources and priorities.
- Executed project work.
- Managed and verified quality of work performed by internal and subcontracted resources.
- Negotiated with vendors and suppliers to obtain necessary resources at competitive prices.
- Documented project procedures, data and findings for use in future project scopes and planning.
- Created document detailing various access vendor processes i.e outside moves, bldg extensions, expedites and billing process.
- Communicated with key stakeholders to determine project requirements and objectives.
- Interfaced regularly with project members to coordinate strategies, schedules, and tasks.
- Monthly meeting with assigned access vendors to discuss ways to optimize the process, access pricing and diversity options for customers.
- Work directly with access vendors on new access request, renewals, upgrades of existing customer circuits.
- Assisted in creating a customer signature process to reduce customer billing disputes/errors.
- Work with Access Verification on billing disputes with access vendors.
Education
Kansas City Kansas Community College (KCCC)
Kansas City, KSSkills
- Client relations
- Data analysis
- Cross-functional collaboration
- Planning
- Teamwork
- Proficient in MS Office Suite
- Experience communicating with upper management
- Good understanding of fiber networks and carrier access
- Familiar with access building list
Awards
Through the years have been nominated for many internal and external awards., Awards Included:, Excellence Award, ePoint Team Leadership Award, Circle of Excellence nomination, T-Mobile Recognition Awards
Timeline
Project Manager
Cogent Communications
02.2023 - Current
Project Manager
Sprint / T-Mobile
03.1987 - 02.2023
Kansas City Kansas Community College (KCCC)