Melissa Renshaw
Missouri Valley,IA
Summary
Dynamic Medical Assistant and Patient Care Technician with over 16 years of experience in the medical field, including extensive expertise as a Facility Administrator II. Proven track record in managing day-to-day patient care, vascular access management, and addressing future care needs in fast-paced environments. Skilled in electronic medical records and Crown Web for 2728, with a strong focus on hands-on patient care and collaboration with multidisciplinary teams. Successfully built a cohesive clinic team from the ground up, achieving a flawless Iowa state audit on the first attempt while actively contributing to other facilities as an interim Facility Administrator.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home /Patient Care Tech/Administrative Assistant
DaVita Dialysis
Omaha, NE
04.2011 - Current
- Provide direct patient Care including cannulation and monitoring all patient vitals and keep up any communication needs between the patient for RN and direct physician.
- Monitor patient access and schedule patient access surgeries, set up appointments for patients’ treatments and diagnostic imaging, as needed.
- Produce Monthly Education for patients and staff.
- Assist Leadership in Monthly Duties OSHA audits, Chart Audits, physician Notes and vast of other duties
- Bloods draws
- Monitor all water room needs for start of day complete daily logs
- Perform all PET test for Peritoneal Dialysis
- Help with assist patient in getting Transplant
- Assisted healthcare providers with patient examinations and treatment procedures.
- Supported patient care by obtaining vital signs and documenting medical histories.
- Managed appointment scheduling, ensuring optimal patient flow and resource allocation.
- Maintained accurate electronic health records to ensure compliance with regulatory standards.
- Coordinated with medical staff to streamline operations and improve patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Facility Administrator II
Davita Dialysis
Harlan, Iowa
11.2022 - Current
- I have been in this role for almost 4 years.
- In this FA role, I have handled all AA duties and supported my team on the TX floor.
- I have built strong relationships with providers and have earned their trust and respect along the way. I have also served as a Kidney Smart educator.
- Coordinated patient scheduling and resource allocation to optimize clinic operations.
- Managed inventory control for medical supplies, ensuring availability and compliance with regulations.
- Facilitated communication between clinical staff and patients to enhance service delivery.
- Implemented process improvements that increased efficiency in patient intake procedures.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Monitored facility maintenance, addressing issues promptly to maintain a safe environment for patients and staff.
- Led initiatives to streamline administrative workflows, resulting in improved operational effectiveness across teams.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Led emergency response teams, ensuring swift action during critical incidents to minimize damage or loss.
- Streamlined facility operations by implementing efficient policies and procedures.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Enhanced staff productivity through effective communication and training programs.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Assisted with meetings and conference room reservations.
Lead Bartender
Horseshoe and Stir concert cove
Council Bluffs
01.2006 - 01.2023
- Inventory
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Oversaw compliance with health and safety regulations, maintaining a safe work environment.
- Curated seasonal drink menus, enhancing guest experience through innovative offerings.
- Led team meetings to improve communication, boost morale, and enhance service delivery.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- All Customer service needs
- Managed bar operations, ensuring timely service and customer satisfaction.
- Developed and trained staff on cocktail preparation and beverage presentation standards.
Medical Assistant
MIDWEST CARDIOVASCULAR INSTITUTE
Omaha, NE
01.2004 - 01.2009
- Perform in-office pacemaker and defibrillator checks, as well as, conduct and process remote device checks.
- Assist nurses and physicians during patient codes.
- Prepare patient charts, obtain vitals, and review medication lists and past medical history to ensure accuracy prior to the physician exam.
- Provide coverage in the phone triage room, make outgoing calls, and accurately document the plan in the patient’s medical chart.
- Schedule patients for outpatient testing and generate a visit summary to review with the patient at the end of their visit.
- Perform routine venipuncture, EKGs
- Managed patient scheduling and coordinated follow-up appointments to enhance workflow efficiency.
- Assisted in preparing examination rooms and ensuring compliance with safety protocols.
- Conducted patient intake, documenting medical histories and vital signs accurately.
- Facilitated communication between patients and healthcare providers to streamline service delivery.
- Implemented electronic health record system updates to improve data accuracy and accessibility.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Medical Assistant Diploma -
Vatterott College
Skills
- Ability to Roll with change
- Critical Thinking
- Advanced Patient cannulation
- Strong multi-tasking skills
- Self-Motivator
- Exemplary Team Work
- Diploma for Medical Assistant
- Team with Leadership skills
- Accountable
- CPR certification
- Patient observation
- Infection control standards
- Infection control
- Patient services
- Emergency response
- Patient education
- Data collection
- Clinical training
- Emotional support
- Corrective action planning
- Team collaboration
- Active listening
- Compassionate care
- Patient advocacy
- Time management
- HIPAA compliance
- Patient-focused care
- Empathy and compassionate care
- Calm under stress
Accomplishments
- On my first state survey, there were no deficiencies
- I had the outstanding Pleasure to be nominated for Davita Recess
Certification
- Medical Assistant Diploma, Vatterott College
- Hold State of Nebraska licensure for Dialysis
- Basic Life Support, American Heart Association
- Certified in Nephrology CCHT license
- Leadership class provided by DaVita
Timeline
Facility Administrator II
Davita Dialysis
11.2022 - Current
Home /Patient Care Tech/Administrative Assistant
DaVita Dialysis
04.2011 - Current
Lead Bartender
Horseshoe and Stir concert cove
01.2006 - 01.2023
Medical Assistant
MIDWEST CARDIOVASCULAR INSTITUTE
01.2004 - 01.2009
Medical Assistant Diploma -
Vatterott College
Awards
Won Patient Technician Yearly Award, Took Leadership classes, Vascular Access manager in all Access, Preceptor for in center clinic, Won Awards in team work, accountability, fun, self achievement
COMMUNITY SERVICE ACTIVITIES
Volunteer for the Breast cancer association, Volunteer for many events for nursing home facilities, Volunteer for Nephrology walk, Volunteer for Luna teens scholarship chili feed fund, DaVita Recess, Volunteer with Local Nursing home and shelters, Yearly helps with the D.A.D.S {dads,against,diabetes}