Melissa Renteria
Lancaster,CA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and team productivity at El Pollo Loco. Skilled in time management and fostering a culture of collaboration, I have successfully implemented training programs and incentive schemes, significantly reducing turnover rates. Demonstrates patience, empathy, and a strong work ethic, driving results and fostering professional growth.
Overview
4
4
years of professional experience
Work History
Babysitter
Child Care Resource Center
11.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
To Go Leader
Café Río
05.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Customer Service Assistant Supervisor
El Pollo Loco
09.2020 - 04.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Assisted management in designing targeted incentive programs aimed at motivating employees towards achieving excellence in their respective roles.
- Conducted regular performance evaluations to identify areas of improvement for team members, promoting professional growth within the team.
- Mentored junior staff, resulting in increased productivity and reduced turnover rates.
Education
High School Diploma -
Eastside High School
Lancaster, CA06.2022
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Flexible scheduling
Languages
Spanish and English
Native or Bilingual
Timeline
Babysitter
Child Care Resource Center
11.2023 - Current
To Go Leader
Café Río
05.2023 - Current
Customer Service Assistant Supervisor
El Pollo Loco
09.2020 - 04.2023
High School Diploma -
Eastside High School
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