Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Renwick

Melissa Renwick

Chelsea,MI

Summary

Dedicated Operations Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

14
14
years of professional experience

Work History

Associate Area Manager

McKinley, Inc
Ann Arbor, MI
08.2021 - 07.2022
  • Supervised two Community Managers and direct managed 400 and 174 unit communities; total oversight of 4 communities in the North portfolio.
  • Directly reported to corporate and participated in portfolio annual budget preparation. Assessed monthly and quarterly expense variance reports to evaluate performance, develop targeted improvements and implement on site changes. All properties in my direct portfolio saw positive NOI YTD and YOY. Economic loss remained below 2%.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability. Transformed underperforming teams into productive, effective teams.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics. Revenue increased 4%.
  • Planned maintenance operations to meet established city and HUD inspection schedules, factoring budget constraints and and business forecasts.
  • Directed workforce planning, customer retention and customer service management for multiple locations. Consistently exceeded retention goals by 2-6%.
  • Evaluated sales and office quality control reports standards to identify and address operational problems and enhance performance. Led portfolio in quality control standard scoring.
  • Collaborated with corporate technical and administrative teams to develop and implement successful corrective plans.
  • Monitored customer trends, market conditions and competitor actions to adjust strategies and achieve sales and target occupancy goals through weekly revenue meetings and site specific adjustments.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.

Community Manager

McKinley, Inc
Ann Arbor, MI
12.2015 - 08.2021
  • Managed multiple sites simultaneously throughout the portfolio, most recently 400 unit and 174 unit communi.
  • Aided upper-level leaders by completing annual budget review reports and monthly, quarterly and annual expense variance reports for executive action planning.
  • Maintained and annual economic loss of less than .2% for all properties through diligent expense management and reducing vacancy loss to less than 4% during peak sales quarter.
  • Boosted renewal rents 6% while maintaining 86% renewal% and maintaining 99.3% occupancy annually.
  • Developed and managed monthly projections and weekly expense reports to meet budget constraints for multiple communities.
  • Ensured all sites were meeting quality control standards and proficiently performing standard operating procedures through weekly, monthly and quarterly review.
  • Effectively managed sales and maintenance staff located at multiple sites, providing continual feedback to assist in growth and development of team.
  • Ensured all daily tasks were properly completed through consistent direct oversight and continuous reports review.
  • Maintained thorough documentation of resident concerns in the community to ensure excellent customer service.

Director of Marketing

FiftySense.com
Bellaire, MI
08.2008 - 12.2015
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics, within budget constraints.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Marketing and PR liaison between clients and company president; acting as spokesman of company when president is not present.
  • Conducted meetings with clients for the purpose of business relations regarding marketing and sales.
  • Created, outlined, and executed strategic marketing plans.
  • Initiated social media PR initiatives that increased our web presence.
  • Director of product testing and reviews; initiated testing schedule and accountability checklist.

Education

MBA - Operations Management

Oakland University
Rochester, MI
12.2015

Master of Science - Political Science

University of Michigan
Ann Arbor, MI
05.2000

Skills

  • Policy Development and Enforcement
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution
  • Management Training
  • Department Oversight
  • Records Organization and Management
  • Finance and Accounting Oversight
  • Financial Statement Review
  • Area Management
  • Business Development and Planning

Timeline

Associate Area Manager

McKinley, Inc
08.2021 - 07.2022

Community Manager

McKinley, Inc
12.2015 - 08.2021

Director of Marketing

FiftySense.com
08.2008 - 12.2015

MBA - Operations Management

Oakland University

Master of Science - Political Science

University of Michigan

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Melissa Renwick