Melissa Reyes
Canyon Country,CA
Summary
I am an experienced Data entry manager for a court reporting firm. I have been in court reporting for 4 years going on 5 in October 2023. I have a variety of experience in the court reporting field. Self-starting Data Entry Supervisor with 3+ years of proven experience leading data entry projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations. I was previously a bookkeeper with nine years of experience in a variety of general grocery store operations including but not limited to; HR, customer service, cashiering, cash handling, and stocking. I am a proven reliable bookkeeper who is focused on providing efficient financial record support in an organized and timely manner. Over the years, my energetic and welcoming demeanor has aided me to build strong professional relationships and guaranteed positive results within my team. I am a resourceful person who takes initiative and guarantees success in any task I am entrusted with. I aim to use these skills to provide continued success.
Overview
14
14
years of professional experience
Work History
Data Entry Manager
U.S. Legal Support
10.2018 - Current
- Managed performance expectations for 23 employees within Data Entry Analyst.
- Provided daily supervision, feedback and oversight to direct reports.
- Participated in creating a new software program to better the client experience.
- Facilitated new employee programs set-up, terminations and managed department assets,
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Organized and updated databases, records and other information resources.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 23 employees.
Bookkeeper, Cashier
VONS
08.2009 - 08.2018
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss; Maintained integrity of general ledger, including the chart of accounts; Analyzed monthly balance sheet accounts for corporate reporting; Created detailed expense reports and requests for capital expenditures; Ordered and distributed office supplies while adhering to a fixed office budget; Composed and drafted all outgoing correspondence and reports for managers; Oversaw inventory and office supply purchases; Prepared and distributed payroll for staff of 75+ employees; Oversaw daily office operations for staff of 5; Collaborated with the compliance department to eliminate procedural errors and margin breaks; Streamlined bookkeeping procedures to increase efficiency and productivity; Established a QuickBooks accounting system to reflect accurate financial records; Streamlined daily reporting information entry for efficient record keeping purposes; Entered financial data into the company accounting database to be verified and reconciled; Answered phone calls addressing customer inquiries, solving problems and providing new product information; Assisted customers with product information and accurately explained details and care of merchandise; Recommended, selected and helped locate and obtain out-of-stock product based on customer requests; Consistently provided friendly guest service and heartfelt hospitality; Promptly and empathetically handled guest concerns and complaints; Demonstrated integrity and honesty while interacting with guests, team members and managers.
Education
Associates of the Arts degree - Criminal Justice
Pierce Community College
Woodland Hills, CAHigh School Diploma -
Bishop Alemany High Scool
Mission Hills, CA06.2009
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2008
Skills
- Advanced Excel Spreadsheet Functions
- Leadership and Change Management
- Hiring and Terminations
- Workflow Processes
Additional Information
- 2
Timeline
Data Entry Manager
U.S. Legal Support
10.2018 - Current
Bookkeeper, Cashier
VONS
08.2009 - 08.2018
Associates of the Arts degree - Criminal Justice
Pierce Community College
High School Diploma -
Bishop Alemany High Scool
High School Diploma -
John F. Kennedy High School