Melissa Reyes

Assistant the Doctor in small outpatient procedures. Also work up patients as in check vitals, update medication list, EKG's, nebulizar treatments, administered vaccine. Would help in the front to cover for lunch. Take incoming calls, send refill request to doctor, make and reschedule appointments and take copayments

• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Processed medical insurance claims and payments.

Responsible for incoming/outgoing faxes and sort them to the correct doctors and technicians. Sort incoming mail, check in and out patients make follow up appointments or small outpatient procedures. Prep charts for next day appointments corespondent to the correct doctor, pull any authorizations for injections. Answer incoming calls, send messages to the technicians for refills, medication questions. Crossed trained for the back. Duties were preforming visual field testing, working up patients for the doctor, checking vision, taking down any post op questions for the doctor. Translate as well.

Responsible in registering patients into the emergency room. Taking insurance, copay, update all information in patients chart. Working as the hospital switch board, paging over head all any and all codes, assisting the doctors in translating for Spanish speaking. Would check in and out patients for radiology testing (mammograms, X-rays, CT's, nuclear medicine)

Lab appointments, and outpatient surgery.

Responsible for incoming/outgoing faxes and sort them to the correct doctors and technicians. Sort incoming mail, check in and out patients make follow up appointments or small outpatient procedures. Prep charts for next day appointments corespondent to the correct doctor, pull any authorizations for injections. Answer incoming calls, send messages to the technicians for refills, medication questions. Crossed trained for the back. Duties were preforming visual field testing, working up patients for the doctor, checking vision, taking down any post op questions for the doctor. Translate as well.

• Managed availability of service through management of shared calendar solution.
• Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
• Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
• Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
• Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
• Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
• Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.