Melissa Reynolds
Bow
Summary
Reliable Veterinary Technician possessing friendly demeanor and sound judgment to handle diverse daily tasks. Well-versed in preparing surgical equipment, collecting and preparing specimens and performing initial physical assessments. Diverse and versatile professional knowledgeable about animal health and regulatory compliance. Experienced Veterinary Technician with years of hands-on experience delivering comprehensive care to animals at rescue facilities and shelters. Commended for expertly interacting with animals and other veterinary staff. Seasoned and organized individual with expertise in injection administration and test sample collection.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Medical Receptionist
Apple Tree Animal Hospital
01.2023 - Current
- Administered vaccinations and medications, ensuring compliance with veterinary guidelines.
- Performed diagnostic tests including blood draws and urinalyses, maintaining high accuracy standards.
- Assisted in surgical procedures, providing support to veterinarians and monitoring anesthetic protocols.
- Educated pet owners on post-operative care and preventive health measures, enhancing client understanding.
- Streamlined appointment scheduling processes, reducing wait times and enhancing client satisfaction experiences.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
Veterinary Technician/Receptionist
Central NH Animal Care
03.2022 - 06.2022
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Prepared and reviewed records and consent forms.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Obtained relevant health history and information from clients to maintain medical charts.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Tracked and scheduled follow-up appointments for animal treatment.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered excellent service to pet owners to drive repeat business.
- Prepared and labeled medications and instructed client on administration.
Veterinary Technician
Companion Animal Hospital
03.2009 - 04.2013
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and reviewed records and consent forms.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Tracked and scheduled follow-up appointments for animal treatment.
- Obtained relevant health history and information from clients to maintain medical charts.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered excellent service to pet owners to drive repeat business.
Education
Presently Enrolled - Veterinary Science
Penn Foster College
Scottsdale, AZGeneral Education - General Studies
NHTI - Concord's Community College
Concord, NH1998
High School Diploma -
Concord High School
Concord, NH06-1995
Skills
- Fear Free Certified
- Verbal and Written Communication
- Treatment and Research Records
- Medical Equipment Maintenance
- Client Relations
- Client Counseling
- Medication Administration
- Prescription Management
- Cleaning and Sanitizing
- Billing and Invoicing
- Clear Communication
- Appointment Scheduling
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Diagnostic imaging
- IV medication administration
- Intravenous injection
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Client education
- Anesthesia administration
- Thoracic and abdominal radiograph
- Treatment administration
- Suture removal
- Nail trimming
- Emergency and preventive care
- Supply restocking
- Euthanasia procedures
- Diagnostic sampling
- Medical record-keeping
- Vaccinations
- Fluid therapy
- Patient monitoring
- Medication dispensing
- Patient positioning
- Behavioral assessment
- Medication labeling
- Intramuscular injection
- Dental procedures
- Wound treatment
- Lab operations
- Instrument pack sterilization
- Sanitation protocols
- Vital signs
- Anal sac expression
- Fluorescein stain test
- Microscopy techniques
- Radiology safety
- Canine and feline intubation
- Animal behavior observation
- Cytocentesis
- Heartworm diagnostic testing
- Urinalysis techniques
- Ear sample collection
- Specimen preparation
- Surgical scrubbing procedures
- Procedure support
- Parasite control
- Skin scraping
- Physical examination
- Wound management
- Veterinary medicine
- Infection control
- Veterinary office administration
- Tick removal
- Administering first aid
- Rehabilitation techniques
- Restraint pole use
- Gowning and gloving procedures
- Animal restraint
- Animal handling
- Oral and topical medication administration
- Procedure billing
- Administering subcutaneous medication
- Veterinary dentistry
- Inhalant anesthesia
- General anesthesia recovery
- Feline towel restraint
Certification
Fear Free Certified
online training program that teaches animal care professionals, including veterinary staff, animal trainers, and groomers, techniques to reduce fear, anxiety, and stress (FAS) in pets during veterinary visits and other handling situations. This certification helps create a more positive and comfortable experience for pets, leading to better patient compliance and improved animal welfare, and it is available for individuals and entire veterinary practices or facilities
Timeline
Veterinary Technician/Medical Receptionist
Apple Tree Animal Hospital
01.2023 - Current
Veterinary Technician/Receptionist
Central NH Animal Care
03.2022 - 06.2022
Veterinary Technician
Companion Animal Hospital
03.2009 - 04.2013
Presently Enrolled - Veterinary Science
Penn Foster College
General Education - General Studies
NHTI - Concord's Community College
High School Diploma -
Concord High School
Education and Training
other
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