Melissa Rhodenizer

OrthoVirginia

01.2018 - Current

Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Oriented and trained new staff on proper procedures and policies.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Provided comprehensive training to new healthcare staff members, contributing to a highly skilled and competent team.
Arranged pre-operative and post-operative appointments for surgical patients.
Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
Collated pre-operative lab and imaging results to facilitate surgery planning.

Summary