MELISSA RHONE
DERBY
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
General Manager
Equipmentshare
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Insurance Billing Specialist
Special Anesthesia Services
09.2020 - 03.2021
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
Assistant Property Manager
Seventeenth Management
03.2020 - 09.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Project Coordinator
Property Management Partners
03.2018 - 03.2020
- Was hired in March 2018 as the Office Receptionist handling high call volume, scheduling, maintenance requests, misc. office paperwork and filing, and displaying high level customer service over the phone and with walk-in guests.
- Was promoted from Office Receptionist to Project Coordinator within 9 months due to personal initiative in identifying a roll that needed further development and naturally taking on those tasks.
- Oversaw a portfolio of commercial and residential properties, totaling approx. 370 units and growing - conducted the project management and maintenance coordination within that portfolio.
- Trained and developed employees on software systems, platforms, health and safety regulations, and database manager operations.
- Manage work streams for routine and special projects.
- Integrated project management office work plans with change implementation plan to ensure process alignment.
- Evaluated, monitored and reported on work progression, while ensuring that all works were conducted in compliance and in line with man-hour budget.
- Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.
- Maintained project schedules by managing deadlines and adjusting workflow as needed.
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
- Worked closely with clients for the duration of projects.
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Service Member Associate
YMCA
01.2017 - 03.2018
- Was promoted over from Shift Lead to Service Member associate.
- Provided excellent customer service by having a great knowledge of YMCA programs, services and systems.
- Successfully communicated information about the CUSTOMER SERVICE REPRESENTATIVE
Shift Lead in Kid Zone
YMCA
12.2015 - 01.2017
- Point of contact for evening shift staff
- Managed staff by delegating responsibilities
- Nightly reports made for Coordinator
- Maintained a clean safe friendly environment
Education
High School Diploma -
Kuna High School
Kuna, ID05-2003
Skills
- Team Coordination & Management Detail-Oriented
- Schedule Oversight
- Strong Collaborative Skills
- Task Prioritization
- Customer Satisfaction
- Appfolio Software
- Microsoft Office
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Inventory control
- Goal setting
- P&L management
- Labor cost controls
- Process improvements
- Customer retention
- Vendor relationships
- Employee development
- Strategic planning
Accomplishments
- Achieved quarter after quarter through effectively managing keeping a balanced inventory based off needs of the business.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
General Manager
Equipmentshare
04.2021 - Current
Insurance Billing Specialist
Special Anesthesia Services
09.2020 - 03.2021
Assistant Property Manager
Seventeenth Management
03.2020 - 09.2020
Project Coordinator
Property Management Partners
03.2018 - 03.2020
Service Member Associate
YMCA
01.2017 - 03.2018
Shift Lead in Kid Zone
YMCA
12.2015 - 01.2017
High School Diploma -
Kuna High School