Melissa Richards
Surprise,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Arizona Department Of Corrections
11.2017 - 03.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Preschool Teacher
Above And Beyond Preschool
02.2013 - 08.2017
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Front Desk Receptionist
Am Nutrition Services
10.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer Service Representative
Arizona Public Service Co
01.2012 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Early Childhood Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZNo Degree - Corrections Administration
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Conflict resolution skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Self-defense techniques
- Relationship building and management
- Firearm operations trained
- Integrity Maintenance
- Policy Enforcement
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Arizona Department Of Corrections
11.2017 - 03.2022
Preschool Teacher
Above And Beyond Preschool
02.2013 - 08.2017
Front Desk Receptionist
Am Nutrition Services
10.2012 - 01.2013
Customer Service Representative
Arizona Public Service Co
01.2012 - 09.2012
No Degree - Early Childhood Education
Maricopa Community Colleges - Estrella Mountain Community College
No Degree - Corrections Administration
Maricopa Community Colleges - Rio Salado Community College