Melissa Richards
Perry,FL
Summary
Dynamic sales associate with proven expertise at Bealls in upselling and guest relations. Recognized for enhancing customer experiences and achieving sales goals through effective communication and inventory control. Adept at training new staff and maintaining store standards, ensuring a welcoming environment that drives repeat business.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bealls
10.2023 - 06.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greet each entering customer, answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Train new employees on standard procedures, daily routines, cashwrap, and truck processing procedures.
- Build shelves, gondolas, H-racks and fill displays with current themes.
- Part of "Markdown" team; Before the store opens I scan selected area merchandise to check for markdowns in price.
- Weekly store maintenance such as sweeping, mopping, cleaning widow front, dusting through homegoods, and changing florescent bulbs.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Auto Mechanic Technician
Mach Customs
04.2021 - 12.2022
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed safety and emissions inspections.
- Build custom steering and suspension for orders
- Stay up to date with OSHA and other certifications
- Handle customer special requests and assist in overall custom design
Lead Tire Technician
Advanced Tire Recycling
08.2019 - 02.2021
- First one in the shop to open retail and turn on warehouse equipment, last one out to shut it all down.
- Lead air check crew to fill and process large tire orders to be sent out.
- Ensure safety procedures are followed to avoid mishaps.
- Service air tanks and lines daily.
- Service air check equipment and replace parts as needed.
- Train new employees on standard procedures and routines.
- Follow EPA guidelines for proper disposable
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Sourced tires to meet customer quality and budget needs.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Educated customers about tire maintenance, repair and replacement.
- Obtained quotes for tires from vendors and negotiated prices.
Sales Associate
O'Reilly's Auto Parts
01.2018 - 08.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Florida Gateway College
Lake City, FL2011
Associate of Science - Emergency Medicine
Collage of Central Florida
Chiefland, FLAssociate of Applied Science - Automotive Engineering
Florida State College
Jacksonville, FLSkills
- Retail loss prevention
- Written and oral communication skills
- Sales strategies
- Stocking and receiving
- Sales goals attainment
- Teamwork and collaboration
- Reading comprehension skills
- Guest relations and dispute mediation
- Flexible schedule
- Money handling
- Cash register/POS system operation
- Inventory control procedures
- Store opening and closing
- Merchandise display/Planograms
Certification
- OSHA 30
Timeline
Sales Associate
Bealls
10.2023 - 06.2025
Auto Mechanic Technician
Mach Customs
04.2021 - 12.2022
Lead Tire Technician
Advanced Tire Recycling
08.2019 - 02.2021
Sales Associate
O'Reilly's Auto Parts
01.2018 - 08.2019
High School Diploma -
Florida Gateway College
Associate of Science - Emergency Medicine
Collage of Central Florida
Associate of Applied Science - Automotive Engineering
Florida State College
Similar Profiles
Haley TietjenHaley Tietjen
Lead Supervisor at BeallsLead Supervisor at Bealls
Tiffany BaerTiffany Baer
Lead Supervisor at BeallsLead Supervisor at Bealls
Kathryn HyersKathryn Hyers
Supervisor at BeallsSupervisor at Bealls
Jim AndersonJim Anderson
A/C Technician at Lee A/CA/C Technician at Lee A/C
Tilissa FitchettTilissa Fitchett
Security Officer at SuperpufftSecurity Officer at Superpufft