Melissa Richardson

• interpret the meaning of drawn tarot cards, using their knowledge of card symbolism and intuition, to provide insights and guidance to a client regarding their questions about various aspects of life, while creating a safe and supportive space for the client to explore their concerns and potential paths forward; this often involves actively listening, asking clarifying questions, and presenting interpretations in a clear and meaningful way
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Guiding the client through the shuffling process, drawing cards, and explaining the meaning of each card drawn in relation to the spread.

Choosing a card layout that aligns with the client's question and desired focus area

Staying updated on tarot knowledge, exploring different decks and spreads to enhance their practice.

• Conduct thorough consultations with customers to identify specific goals or address certain areas
• Educate clients on Reiki history, cross culture significance eastern medicine techniques and applications
• Administer personalized healing sessions with clients
• Practice, mindfulness and meditation
• Develop personalized treatment plans, at home exercises, such as visualization and pre-recorded meditation rituals
• Provided personalized counseling and support two individuals throughout the session to assist with processing emotions stored in the body, also following up with another appointment

• Collated, bound and stored computer-generated reports.
• Assisted with special projects assigned by management when required.
• Scheduled space or equipment for special programs, meetings and conferences.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Scheduled and confirmed appointments.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
• Answered and directed incoming calls using multi-line telephone system.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored office supplies inventory and placed orders when necessary.
• Provided administrative support to various departments, assisting with document preparation and data entry.
• Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
• Scheduled and confirmed appointments and meetings for management team.
• Updated daily log book with information about visitors entering the premises.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.