MELISSA RICHARDSON
Cheektowaga,USA
Summary
Professional therapist with solid experience and strong commitment to delivering top-tier results. Skilled in various massage techniques, pain management, and client wellness. Known for collaboration, adapting to changing needs, and achieving client satisfaction. Reliable, with focus on creating serene and therapeutic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy
01.2025 - 05.2025
- Provided therapeutic massage services to enhance client well-being and relaxation.
- Evaluated client needs and tailored treatments for optimal results.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on self-care techniques to support ongoing wellness.
- Collaborated with team members to ensure a seamless client experience.
- Utilized various massage modalities to address specific client concerns.
- Managed appointment scheduling and maintained accurate client records.
- Participated in ongoing training sessions to refine skills and techniques.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Director of Education
New York Institute of Massage
10.2020 - 12.2024
- Developed and implemented innovative curriculum enhancing student engagement and learning outcomes.
- Oversaw faculty training programs, promoting continuous professional development and instructional excellence.
- Collaborated with administrative team on strategic planning initiatives to align educational goals with institutional vision.
- Evaluated program effectiveness through data analysis, driving improvements in course offerings and student services.
- Streamlined assessment processes, ensuring compliance with accreditation standards and regulatory requirements.
- Mentored educators in integrating technology into teaching methods, enhancing instructional delivery and engagement.
- Strengthened curriculum design by collaborating with faculty and implementing innovative teaching methodologies.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Oversaw development and implementation of quality educational programs.
- Leading regular meetings with faculty members to discuss best practices in education delivery methods; provided constructive feedback to promote improvements.
- Implemented rigorous academic standards while maintaining flexibility in instructional approaches to accommodate diverse student needs.
- Partnered with external stakeholders, such as local businesses and non-profit organizations, to develop programs that would benefit the school community while providing students with real-world learning opportunities.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Through consistent monitoring of progress indicators, facilitated data-driven decision-making processes across various departments.
- Developed comprehensive strategic plans to align educational objectives with institutional goals and available resources.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Championed diversity initiatives within the institution, ensuring an inclusive learning environment for all students.
- Streamlined communication channels between school departments, resulting in increased collaboration and efficiency.
- Facilitated cross-disciplinary projects, promoting holistic educational approach.
- Streamlined administrative processes to ensure efficient operation of educational institution.
- Established clear performance expectations for staff members regarding their roles as educators and contributors to overall school goals.
- Championed culture of continuous improvement, encouraging feedback from students and teachers to enhance educational programs.
- Conducted comprehensive evaluations of curriculum effectiveness, leading to targeted improvements.
- Led transition to remote learning during unforeseen circumstances, ensuring uninterrupted educational delivery.
- Oversaw successful accreditation process, ensuring compliance with all regulatory standards.
- Implemented comprehensive assessment system to accurately measure student progress and outcomes.
- Directed research initiatives to integrate evidence-based practices into curriculum.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Education
Bachelor of Science -
Siena Heights University
Adrian, MIMind Body Wellness Practitioner Diploma -
Southwest Institute of Healing Arts
Tempe02-2020
Skills
- Social skills
- Continuing education
- Treatment Planning
- Customer needs assessment
- Reflective listening
- Customer consultation
- Relationship building and management
- Business management
- Sales expertise
- Service optimization
- Administrative procedures
- Administrative support
- Emotional intelligence
- Client satisfaction assessment
- Customer service
- Client relations
- Relationship building
- Effective communications
- Sales and marketing
- Team collaboration
- Email and phone etiquette
- Client records maintenance
- Product and service promotion
Certification
- LMT - Licensed Massage Therapist
Timeline
Massage Therapist
Massage Envy
01.2025 - 05.2025
Director of Education
New York Institute of Massage
10.2020 - 12.2024
Bachelor of Science -
Siena Heights University
Mind Body Wellness Practitioner Diploma -
Southwest Institute of Healing Arts