Melissa Richey
Albany,OR
Summary
At Linn-Benton Community College, I excelled in streamlining the Driver Education program, enhancing student registration by providing an online registration option. My expertise in data management and relationship building led to improved program guidelines adherence and student/parent satisfaction, showcasing my ability to work independently and solve problems efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator
Linn-Benton Community College
04.2024 - Current
- Schedules, coordinates, and registers all Driver Education courses and teaching assignments. Monitors student enrollment and maintains Driver Education records.
- Communicates program information to and provides problem resolutions for students, parents, and instructors regarding all aspects of the Driver Education program
- Provides orientation and updates to instructors regarding ODOT-TSO Division 15 rules and requirements.
- Monitors Driver Education student enrollment, budget, course enrollment statistics, and keeps other records as required.
- Verifies student completion of Driver Education.
- Prepares and submits required paperwork to ODOT-TSO for reimbursement.
- Promotes Driver Education, Motorcycle Safety and other Vehicle Safety courses, including updating web pages and other social media content.
- Maintains qualified Driver Education and Tractor Safety instructor pool. Recruits, interviews and makes hiring recommendations to the Director.
- Ensures compliance with college and ODOT-TSO policies and procedures for instructor licensing, certification and background checks.
- Monitors, evaluates and completes ODOT-TSO assessments of instructors by observing classroom and behind-the-wheel instruction.
- Evaluates and recommends equipment needs and lease/purchase of vehicles.
- Develops and maintains partnerships with vehicle maintenance businesses to ensure good quality and timely, cost-effective vehicle repair and maintenance.
- Coordinates the Extended Learning department planning sheets by program: planning sheet creation, updating, tracking, analyzing, and making reports for the Director of Extended Learning and Corvallis Campus.
- Creates all non-credit classes in Extended Learning Department.
- Provides regular pricing analysis for Community Education, Driver Education, and all Vehicle Safety programs. Envisioning of new ways to analyze and track data based upon the department's need.
- Prepares and submits part-time non-contracted personnel payroll authorizations, notifications, and time sheets.
- Completes instructor approval process and calculates hours for pay and step adjustments for all Vehicle Safety part-time faculty and staff.
- Coordinates and assists the creation of the Extended Learning quarterly print and online schedule: working with internal and external stakeholders to make sure the schedule is inclusive of all the programs and classes the community needs access to.
- Coordinates Team Oregon Motorcycle training, tractor safety, forklift training, and AARP, all of which requires relationship building with internal and external stakeholders.
- Updates and creates all current and new Laserfiche form projects for the department which includes form creation, workflow processes, SQL updating, and keeping within the goals of the department.
- Reconciliation and resolution of Authorization.Net for student payments for accuracy which can include capturing or voiding payments for students registrations.
- Monitors mileage and arranges scheduled maintenance. Performs routine inspections to check for required operating and safety equipment.
- Represents LBCC to Driver Education providers and governing agencies. Maintain knowledge of current Vehicle Code and informs instructors of changes.
- Answers telephone and provides information about Drivers Education and Vehicle Safety classes. Takes messages, refers calls, explains policy and procedures, answers questions and handles routine problems and complaints.
Program Assistant 3
Linn-Benton Community College
11.2013 - 04.2024
- Scheduled, coordinated, and registered all Driver Education courses and teaching assignments. Monitored student enrollment and maintained Driver Education records.
- Communicated program information to and provided problem resolutions for students, parents, and instructors regarding all aspects of the Driver Education program
- Provided orientation and updates to instructors regarding ODOT-TSO Division 15 rules and requirements.
- Monitored Driver Education student enrollment, budget, course enrollment statistics, and keeps other records as required.
- Verified student completion of Driver Education.
- Prepared and submitted required paperwork to ODOT-TSO for reimbursement.
- Promoted Driver Education, Motorcycle Safety and other Vehicle Safety courses.
- Maintained qualified Driver Education and Tractor Safety instructor pool. Recruited, interviews and made hiring recommendations to the Director.
- Ensured compliance with college and ODOT-TSO policies and procedures for instructor licensing, certification and background checks.
- Monitored, evaluated and completed ODOT-TSO assessments of instructors by observing classroom and behind-the-wheel instruction.
- Evaluated and recommended equipment needs and lease/purchase of vehicles.
- Developed and maintained partnerships with vehicle maintenance businesses to ensure good quality and timely, cost-effective vehicle repair and maintenance.
- Performed routine inspections to check for required operating and safety equipment.
- Developed and maintained vehicle check-out system.
- Acted as liaison between instructors, campus safety, and refueling stations.
- Prepared and submitted part-time non-contracted personnel payroll authorizations, notifications, and time sheets.
- Completed instructor approval process and calculates hours for pay and step adjustments for all Vehicle Safety part-time faculty and staff.
- Registered Community Education students for classes, using college computer system "Banner", answered questions and provided registration information to students.
- Collected tuition and fees, assisted with solving problem registrations, ran class rosters, monitored enrollment statistics and kept other records as required.
- Designed and produced faculty newsletter and marketing materials.
- Assisted with updating web page content and formatting
- Assisted Community Education Coordinators with quarterly schedule creation: provided planning sheets, created/updated courses in Banner software system, and ensured that dates/times/location/fees for classes were accurate, layout and flow of product was logical and fluid.
- Coordinated Team Oregon Motorcycle Safety, AARP, Tractor Safety, and Forklift training courses, all of which required relationship building with internal and external stakeholders.
- Team Oregon Motorcycle Safety acted as liaison between Team Oregon Motorcycle Safety program and Linn-Benton Community College's public safety and facility departments.
- AARP courses required scheduling and communication with area senior centers, volunteer instructors, and students.
- Tractor Safety included partnerships with area farm and tractor businesses to continue donating farm equipment use for students, prepared online student registration packets, ensured completion of liability waiver by student and parent, and coordinated supplies and media needs for classroom use.
- Answered telephone and provided information about Community Education, Driver Education, Tractor Safety, Team Oregon Motorcycle, and AARP classes.
Program Assistant III
Linn-Benton Community College
10.2012 - 11.2013
- Coordinated the registration process for the Driver Education program: registered students for classes, used the college computer system, answered questions, and provided registration information and packets to students and parents
- Scheduled all Driver Education courses and teaching assignments. Monitored student enrollment, and maintained Driver Education records including liability waivers, evaluations and student completion for ODOT reporting.
- Communicated program information to and provided problem resolutions for students, parents, and instructors regarding all aspects of the Driver Education program.
- Recorded program expenditures and reported the information to the director.
- Verified student completion of Driver Education behind-the-wheel and classroom instruction.
- Prepared and reviewed required paperwork to ODOT for reimbursement.
- Prepared and distributed Driver Education registration packets .
- Closed out credit card machine and cash summary, balanced funds with Banner reports; ensured deposit is secured.
- Maintained qualified Driver Education instructor pool, recruited, interviewed and made hiring recommendations to the director.
- Provided orientation and updates to instructors regarding ODOT-TSO Division 15 rules.
- Monitored individual instructor staff development required by ODOT-TSO for maintaining certification.
- Ensured compliance with college and ODOT-TSO policies and procedures for instructor licensing, certification, and background checks.
- Monitored, evaluated and completed ODOT-TSO assessments of instructors.
- Answered telephone, and provided information about Drivers Education and Vehicle Safety classes. Took messages, referred calls, explained policy and procedures, answered questions, and handled routine problems and complaints. Referred significant problems to the director.
- Evaluated and recommended equipment needs and lease/purchase of vehicles.
- Developed and maintained partnerships with vehicle maintenance businesses to ensure good quality and timely, cost-effective vehicle repair and maintenance.
- Monitored mileage and arranged scheduled maintenance.
- Performed routine inspections to check for required operating and safety equipment of vehicles.
- Liaison between instructors, campus safety, and refueling stations.
- Represented LBCC to Driver Education providers and governing agencies.
- Maintained knowledge of current vehicle code and informed instructors of changes.
Education
Bachelor of Science - Human Development/Family Sciences - Human Services
Oregon State University
Corvallis, OR08.2010
Associate of Applied Science - Accounting Technology
Linn-Benton Community College
Albany, OR08.1993
Skills
Adaptability
Attention to Detail
Customer Service Experience
Data Management Familiarity
Documents and Data Analysis
Explaining Program Requirements
Multitasking Abilities
Problem-Solving
Program Guidelines Adherence
Relationship Building
Strategic Planning
Work Independently
Certification
- Certified Driver Education Instructor, Western Oregon University - June 2013 - Current
Timeline
Program Coordinator
Linn-Benton Community College
04.2024 - Current
Program Assistant 3
Linn-Benton Community College
11.2013 - 04.2024
Program Assistant III
Linn-Benton Community College
10.2012 - 11.2013
- Certified Driver Education Instructor, Western Oregon University - June 2013 - Current
Bachelor of Science - Human Development/Family Sciences - Human Services
Oregon State University
Associate of Applied Science - Accounting Technology
Linn-Benton Community College
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