Overview
Work History
Timeline
Generic

Melissa Richmond

Berkeley,California

Overview

5
5
years of professional experience

Work History

resident advocate

insight housing
Berkeley, California
08.2023 - 08.2023
  • Under supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to homeless individuals in the program
  • Responsibilities include assisting with participant intakes, ensuring the cleanliness of the program, assisting with activities of daily living, delivery of meals, assessing participants to determine barriers to housing, assisting with completing documents and providing referrals to various community services including substance abuse treatment, physical health services, mental health services, benefits advocacy, and veteran's Ensure excellent customer service
  • Best practices include but are not limited to low barrier access, harm reduction, trauma informed care, nonviolent crisis intervention, motivational interviewing, and conflict management/de-escalation techniques
  • Establish and maintain clear and effective communications with participants, ensure that their needs are met
  • Practice patience and active empathetic listening
  • Provide emotional support and listening ear to participants
  • Assist with new participant intake process- including paperwork, provide new participant orientations including review of the Program Handbook with each new participant
  • Assist in conducting room inspections including submitting maintenance requests and working in partnership with participants to keep their rooms within health and safety standard
  • Practice harm reduction strategies when dealing with clients SUDs
  • Provide crisis intervention and advocate on behalf of participants as needed
  • Complete and file all paperwork (statistics or any other information requested by supervisor) in a timely and accurate manner
  • Review and update staff log each shift, collaborative meetings thru teams application and data entry in HMIS daily.

outreach specialist

Street angels
01.2019 - 06.2023
  • Vide street-based outreach to individuals experiencing homelessness.
  • Encampments, Serve as the liaison between homeless individuals and service providers
  • Use active listening and motivational interviewing to engage with people experiencing homelessness
  • Target outreach efforts to identify homeless individuals and families who have chronic health conditions and/or need medical services frequently
  • Assist in linking participants with community services for mental health, substance use, health care, housing, advocacy, food, and other services
  • Foster a collaborative working relationship with other outreach teams and local agencies
  • Ensure proper and timely HMIS data entry
  • Maintain confidentiality regarding clients
  • Conduct business exercising sound judgment and serving the best interests of those we serve and the community
  • Treat each community member with respect and dignity.

Timeline

resident advocate

insight housing
08.2023 - 08.2023

outreach specialist

Street angels
01.2019 - 06.2023

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Melissa Richmond