Melissa Richmond
Oakland,CA
Work Preference
Summary
Dynamic professional with extensive experience in trauma-informed care and crisis intervention at Saint Vincent DePaul Society. Proven ability to advocate for residents, enhance program effectiveness, and coordinate resources. Skilled in case management and interpersonal communication, fostering a supportive environment that promotes personal growth and community trust. Compassionate Shelter Monitor known for high productivity and efficient task completion. Skilled in crisis management, conflict resolution, and empathetic communication, ensuring safe and supportive environments for all residents. Excel in teamwork, adaptability, and problem-solving to address challenges swiftly and effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shelter monitor
Saint Vincent DePaul Society
Oakland, CA
01.2025 - Current
- Assisted with intake procedures, including registering new residents and conducting initial assessments
- Offered emotional support and crisis intervention to residents facing challenging situations
- Distributed food, clothing, and personal hygiene items to residents in need
- Facilitated group activities and workshops to promote residents' social and emotional development
- Managed and organized shelter supplies and inventory, ensuring availability of essential items
- Maintained accurate records of resident interactions, incidents, and services provided
- Conducted educational workshops on topics such as budgeting, job readiness, and life skills
Shelter coordinator
Open heart kitchen
Livermore, CA
07.2024 - 12.2024
- Provided direct support and assistance to residents in a shelter setting, ensuring their safety and wellbeing
- Implemented and enforced shelter policies and rules to maintain a safe and orderly environment
- Offered emotional support and crisis intervention to residents facing challenging situations
- Monitored and maintained cleanliness and hygiene standards within the shelter facility
- Responded to after-hours emergencies and crises as needed, ensuring 24/7 support
- Advocated on behalf of residents to ensure access to housing and social services
Resident Advocate
Insight housing
Berkeley, CA
08.2023 - 10.2024
- Developed strong communication and interpersonal skills while working with tenants to discuss their housing issues.
- Monitored and recorded clients' progress to ensure that goals and objectives were met.
- Prepared and maintained records and case files, eligibility information, services provided, narratives of client contacts, and relevant correspondence.
- Conducted weekly room checks
- Administered medication
- Served meals to clients
- Provided conflict mediation between clients
- Supervised and provided direct support to clients
- Assisted clients in developing daily living skills.
- Practiced empathetic listening and emotional support to clients
- Developed and maintained positive relationships with residents, promoting a sense of community and trust
- Collaborated with staff members to develop individualized care plans for each resident, taking into account their unique needs and preferences
- Conducted regular check-ins with residents to assess their well-being and address any concerns or challenges they may be facing
- Supported new resident admissions by providing orientation sessions on facility rules, routines, amenities, etc.
Outreach specialist
Urban Street Angels
Hayward, CA
05.2019 - 06.2023
- Prepared comprehensive reports on outreach activities to enhance program effectiveness.
- Trained volunteers in outreach techniques and communication skills to improve engagement.
- Facilitated access to essential community resources including housing, employment, and healthcare services.
- Interacted effectively with diverse populations to ensure needs were met.
- Provided information and referrals to public and private agencies for additional assistance.
Program Coordinator
Homeless Refuge
Livermore, California
01.2016 - 04.2019
- Organized training sessions for new volunteers and staff members.
- Oversaw client intake process and maintained accurate records.
- Developed and implemented program activities according to established goals and objectives.
- Created and implemented new programming ideas to keep station relevant and growing.
- Facilitated communication between staff, volunteers, and community partners.
Education
Associates of arts - Human Services
Kaplan university
Stockton, CA06.2017
Skills
- Trauma-informed care
- Microsoft Office proficiency
- Administrative expertise
- Cultural competency
- Motivational interviewing
- Case management
- Crisis intervention
- Critical thinking
- Conflict resolution
- Resource coordination
- Intake processes
- Interpersonal communication
- Effective communication
Certification
- Trauma Informed Care, 04/01/23
- First Aid Certification
- Life Coach
- motivational interviewing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shelter monitor
Saint Vincent DePaul Society
01.2025 - Current
Shelter coordinator
Open heart kitchen
07.2024 - 12.2024
Resident Advocate
Insight housing
08.2023 - 10.2024
Outreach specialist
Urban Street Angels
05.2019 - 06.2023
Program Coordinator
Homeless Refuge
01.2016 - 04.2019
Associates of arts - Human Services
Kaplan university
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