Melissa Ridgeway
Orwell,OH
Summary
Committed job seeker looking to further my education and transition into a career utilizing skills accumulated over 16+ years as a Phlebotomist in various healthcare settings. Focused professional successful in consistently meeting patient expectations while advancing organizational mission.
Overview
16
16
years of professional experience
Work History
Mobile Phlebotomist/Specimen Processor
University Hospitals Geauga Medical Center
Chardon, OH
04.2010 - Current
- Deliver quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Provided excellent customer service while interacting with patients.
- Communicate effectively with coworkers, supervisors, and management personal on a regular basis.
- Communicate any discrepancies to supervisors immediately.
- Maintain a clean, safe, and organized work environment.
- Monitor inventory levels of supplies used in phlebotomy services.
- Verify collection orders and communicate discrepancies to nurses.
- Identify patients using proper procedures prior to specimen collection.
- Collect specimens from pediatric, adult, geriatric, and special needs patients.
- Obtain variety of blood samples through venipuncture using syringes, butterfly needles and straight needles.
- Ensure specimens are labeled correctly and in compliance with laboratory regulations.
- Transport specimens following established protocol until arrival at laboratory site.
- Prepare laboratory specimens for analysis and testing.
- Coordinated workflow based on stat, schedule, or needs.
- Adhere to all departmental policies and procedures related to facilities and laboratory.
- Train new personnel and nursing staff on proper specimen preparation techniques and documentation requirements.
- Utilize personal protective equipment while handling biohazardous material safely and securely at all times.
- Adhere to HIPAA guidelines regarding patient privacy.
- Perform various administrative tasks including phone calls, filing, faxing, and scanning documents.
- Participate in extra training and courses to refine and improve upon industry knowledge.
- Conduct research related to new methods of sample collection or processing to ensure minimal contamination.
- Identify and fix issues to achieve more accurate lab results.
- Volunteer for community related activities to educate the public about the laboratory and career opportunities.
Phlebotomist/Specimen Processor
University Hospitals of Cleveland
Chardon, OH
09.2007 - 03.2010
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained a clean, safe, and organized work environment
- Verified collection orders and communicated discrepancies to nurses.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to laboratory procedures.
- Ensured specimens were labeled correctly and in compliance with laboratory regulations.
- Prepared and packaged specimens for courier transport.
- Maintained accurate records of collected specimens and test results.
- Assisted in the training of college students and new phlebotomists.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Adhered to all departmental policies and procedures related to the laboratory.
- Communicated any discrepancies to supervisors immediately.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Identified and fixed issues to achieve more accurate lab results.
- Float to other laboratory sites to fill in for call offs, vacations, and FMLA leaves.
Education
High School Diploma -
Geneva High School
Geneva, OH06-1995
Some College (No Degree) - Medical Coding And Billing And Phlebotomy
Lakeland Community College
Willoughby, OHSkills
- Communication Proficiency
- Time Management
- Venipuncture Expertise
- Quality Control
- Specimen Handling
- Infection Control
- Problem-Solving Capabilities
- HIPAA
- Medical Records Maintenance
Timeline
Mobile Phlebotomist/Specimen Processor
University Hospitals Geauga Medical Center
04.2010 - Current
Phlebotomist/Specimen Processor
University Hospitals of Cleveland
09.2007 - 03.2010
High School Diploma -
Geneva High School
Some College (No Degree) - Medical Coding And Billing And Phlebotomy
Lakeland Community College
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