Melissa Riley Hector

• Coordinate and manage self-owned vacation rental properties and ensure quality customer assurance during their stay.
• Advertised products and services online, on social media and through traditional campaigns to target ideal consumers.
• Provided elite customer service by resolving escalated problems and calmly responding to guest concerns.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.

Planned and prepared employees work schedules. Performed and assisted with cleaning duties as necessary. Inspected work performed to ensure that all specifications were met. Maintained required records, budgets, payrolls, and other information. Screened job applicants, and hired new employees. Provided supplies and equipment for workers.

Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.

• Issued Fl Dr Licenses to individuals who met state standards. Administered oral, written, and road tests to license applicants. Scored tests and observed equipment operation and control to rate ability of applicants. Prepared correspondence to inform concerned parties of licensing decisions or appeals processes.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

• Operated telephone switchboard to answer, screen, and forward calls, provided information, took messages, and scheduled appointments. Greeted persons that entered the institution and determined nature and purpose of visit, and directed or escorted them to specific destinations. Filed and maintained confidential inmate records. Processed and prepared inmate's correspondences, transport vouchers, and other documents.
• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.