Melissa Rios
Rialto,CA
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
New Patient Coordinator
Compassionate Cancer Care
01.2018 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated referrals through insurance and other medical specialists, and documented details in patient charts.
- Training new Patient Intake Coordinators, sharing best practices for medical records request, and insurance verification.
- Scheduled hospital follow-up appointments for patients.
- Updated patients' files with any physician progress notes, history, and recommended treatment into EMR system.
- Helped patients complete necessary medical forms and documentation.
- Tracked and monitored requests for medical records release.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Coordinated with physicians and nurses, providing timely access to accurate, and up-to-date medical records.
- Managed high volume of calls, maintaining professionalism and exceptional quality of support.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Office Administrator
California Chiropractic Clinic
01.2016 - 12.2017
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls, reducing no-show rates.
- Provided medical records for legal representatives, insurance companies, and other authorized parties in a timely manner.
- Update patient's chart with physician's notes and treatment recommendations.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Managed 5 line telephone system to answer and direct a high volume of calls.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
Education
Child Development -
Chaffey College
Rancho Cucamonga, CA 08.2011 - Current
High School Diploma -
Eisenhower High School
Rialto Ca 09.2007 - 05.2011
Skills
- Insurance Verification
- Healthcare Knowledge
- New Hire Training
- Payment Collection
- Supervision and Leadership
- Medical Records
- Patient Registration
- Appointment Scheduling
- Insurance Verification
Timeline
New Patient Coordinator
Compassionate Cancer Care
01.2018 - Current
Front Office Administrator
California Chiropractic Clinic
01.2016 - 12.2017
Child Development -
Chaffey College
08.2011 - Current
High School Diploma -
Eisenhower High School
09.2007 - 05.2011