Melissa Rios
Rialto,CA
Summary
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
New Patient Coordinator
Compassionate Cancer Care
01.2018 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated referrals through insurance and other medical specialists, and documented details in patient charts.
- Training new Patient Intake Coordinators, sharing best practices for medical records request, and insurance verification.
- Scheduled hospital follow-up appointments for patients.
- Updated patients' files with any physician progress notes, history, and recommended treatment into EMR system.
- Helped patients complete necessary medical forms and documentation.
- Tracked and monitored requests for medical records release.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Coordinated with physicians and nurses, providing timely access to accurate, and up-to-date medical records.
- Managed high volume of calls, maintaining professionalism and exceptional quality of support.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Office Administrator
California Chiropractic Clinic
01.2016 - 12.2017
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls, reducing no-show rates.
- Provided medical records for legal representatives, insurance companies, and other authorized parties in a timely manner.
- Update patient's chart with physician's notes and treatment recommendations.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Managed 5 line telephone system to answer and direct a high volume of calls.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
Education
Child Development -
Chaffey College
Rancho Cucamonga, CA 08.2011 - Current
High School Diploma -
Eisenhower High School
Rialto Ca 09.2007 - 05.2011
Skills
- Insurance Verification
- Healthcare Knowledge
- New Hire Training
- Payment Collection
- Supervision and Leadership
- Medical Records
- Patient Registration
- Appointment Scheduling
- Insurance Verification
Timeline
New Patient Coordinator
Compassionate Cancer Care
01.2018 - Current
Front Office Administrator
California Chiropractic Clinic
01.2016 - 12.2017
Child Development -
Chaffey College
08.2011 - Current
High School Diploma -
Eisenhower High School
09.2007 - 05.2011
Similar Profiles
Rachel KolsterRachel Kolster
Medical Records Clerk at Compassionate Cancer Care Medical GroupMedical Records Clerk at Compassionate Cancer Care Medical Group
Eliana EckhardtEliana Eckhardt
Medical Biller and Coder at Compassionate Cancer CareMedical Biller and Coder at Compassionate Cancer Care
Lucila Rosales GamezLucila Rosales Gamez
Insurance Verification Specialist at Compassionate Cancer Care/LACNInsurance Verification Specialist at Compassionate Cancer Care/LACN