Melissa Rios
Camden,NJ
Summary
Dynamic Front Desk Receptionist with a proven track record at South Shore Cardiology Associates, excelling in patient flow management and appointment scheduling. Recognized for exceptional customer service and attention to detail, enhancing patient experiences and streamlining operations. Proficient in medical transcription and adept at fostering effective communication between patients and healthcare providers.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Southshore Cardiology Associates
05.2016 - 08.2016
- Managed patient check-ins and appointment scheduling efficiently.
- Handled multi-line phone system to direct calls and address inquiries.
- Maintained organized front desk environment to enhance patient experience.
- Assisted with electronic health record updates and patient information accuracy.
Front Desk Receptionist
Veri Med Health Group
10.2015 - 04.2016
- Processed insurance verifications and collected co-pays during patient visits.
- Coordinated communication between medical staff and patients for seamless operations.
- Provided support in managing office supplies and inventory levels effectively.
- Implemented efficient filing system for patient records, improving accessibility.
Temp Employer
Premalith Plastics
02.2013 - 03.2015
- Sheering
- Punch Operator
- Packaging
- Shrink Wrapping
Front Desk Receptionist
DR. Matthew Harrison Chiropractor
09.2008 - 10.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant Intern
3 Cooper Plaza
01.2009 - 03.2009
- Assisted in patient intake processes and maintained accurate medical records.
- Supported healthcare providers during examinations and procedures, ensuring patient comfort.
- Managed appointment scheduling and coordinated follow-up care for patients.
- Administered medications and performed basic lab tests under supervision of licensed professionals.
Student Clerical Worker
Camden Board of Social Service
10.2005 - 08.2006
- Assisted in processing and organizing client documentation for social service programs.
- Maintained accurate records using database management systems to ensure data integrity.
- Supported staff by coordinating scheduling and communication among departments.
- Conducted preliminary assessments of client needs to facilitate appropriate service referrals.
Education
High School Diploma -
Camden County Technical High School
Pennsauken, NJ06.2006
Medical Assistant -
Anthem Institute
Cherry Hill, NJ03-2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Vital Signs
- Urinalysis
- Take Medical History
- EKG
- Patient Flow Management
- Billing
- Medical Transcription
- Appointment Scheduling
- Specialist Referral
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Desk Receptionist
Southshore Cardiology Associates
05.2016 - 08.2016
Front Desk Receptionist
Veri Med Health Group
10.2015 - 04.2016
Temp Employer
Premalith Plastics
02.2013 - 03.2015
Medical Assistant Intern
3 Cooper Plaza
01.2009 - 03.2009
Front Desk Receptionist
DR. Matthew Harrison Chiropractor
09.2008 - 10.2009
Student Clerical Worker
Camden Board of Social Service
10.2005 - 08.2006
High School Diploma -
Camden County Technical High School
Medical Assistant -
Anthem Institute