Melissa Risser
Hummelstown,PA
Summary
Seasoned Healthcare Operations Manager with a proven track record at Davita Dialysis, enhancing operational efficiency and patient care through strategic budget planning and staff management. Skilled in healthcare compliance and fostering team development, I've significantly improved service delivery by implementing quality improvement initiatives and effective communication strategies.
Overview
9
9
years of professional experience
Work History
Healthcare Operations Manager
Davita Dialysis
10.2021 - Current
- Managed a team of medical professionals, ensuring compliance with industry standards and regulations.
- Reduced operational costs with thorough budget analysis and resource allocation adjustments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Streamlined communication between departments by establishing regular meetings and reporting structures.
- Ensured regulatory compliance with local, state, and federal healthcare guidelines through meticulous documentation and reporting.
- Optimized patient flow within the facility by analyzing current processes and implementing changes to improve efficiency.
Operations Specialists
UPMC Central PA
06.2021 - 09.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Tracked and analyzed reports to determine needed improvements.
- Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
Senior Practice Manager
UPMC, Central PA
05.2019 - 06.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager II
Penn State Health
01.2018 - 05.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Practice Manager
Penn State Health Sleep Research And Treatment Center
12.2015 - 01.2018
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Improved practice revenue through effective financial management and strategic cost reductions.
Education
Master of Science - Public Health
American Public University System
Charles Town, WVSkills
- Operations Management
- Quality Improvement
- Healthcare compliance
- Recruitment and retention
- Budget Planning
- Performance Metrics
- Facility Inspections
- Financial Operations Oversight
- Clinical Quality Program Standards
- Training and mentoring
- Staff Management
Timeline
Healthcare Operations Manager
Davita Dialysis
10.2021 - Current
Operations Specialists
UPMC Central PA
06.2021 - 09.2021
Senior Practice Manager
UPMC, Central PA
05.2019 - 06.2021
Practice Manager II
Penn State Health
01.2018 - 05.2019
Practice Manager
Penn State Health Sleep Research And Treatment Center
12.2015 - 01.2018
Master of Science - Public Health
American Public University System