Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA RITT

Saginaw,MI

Summary

Accomplished Account Executive, Customer Service Representative, and Sales Consultant with over 20 years of diverse experience. Demonstrated success in fast-paced retail environments and remote Inside Sales/Account Executive roles. Proven track record of exceeding metrics and KPIs while cultivating strong customer relationships. Highly motivated, competitive, and adaptable professional eager to contribute expertise to a dynamic team environment. Excited about the opportunity to leverage skills in customer service, sales, and account management to drive success within your organization.

Overview

17
17
years of professional experience

Work History

Account Executive

Dish Network Corp
09.2022 - Current
  • Provide excellent customer service and consultative sales to my customers by telephone from home to provide information about products or services.
  • Built rapport with customers through pain painting, proven sales flows, scripts and strategies.
  • Sales and service of Dish products and services, including television services and add ons and retaining customers that are calling in to cancel service by giving them options and convincing them to do new commitments to service.
  • I also sell internet service for Hughesnet satellite internet service, using Dish Network retention and sales techniques and training to pair customers with best products and services and promotions to meet their needs and keep them as a customer.
  • Proven consistently high sales metrics and KPI’s.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Inside Sales/ Account Executive, Telesales Representative (work From Home)

Verizon Wireless
05.2020 - 08.2022
  • Provide excellent Inside Sales customer service to my guests by telephone from home to provide information about products or services.
  • Built relationships with customers through consultative sales and service of Verizon products and services, including Wireless, Verizon home phone and internet service, using Verizon sales techniques and training to pair customers with best products and services to meet their needs while building lasting relationships with my customers.

Solutions Specialist/ Account Executive

Verizon Wireless
11.2015 - 05.2020
  • Provide excellent customer service to my customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Built relationships with customers through, sales and service Verizon products and services, including Wireless, home phone and internet service, using Verizon consultative sales techniques and training to pair customers with best products and services to meet their needs.
  • Technical support, billing issues and customer support.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Close and open store.
  • Prepare end of day and prepare daily deposit.
  • Technical support.
  • Answer questions regarding the store and its merchandise.
  • Help customer try out and choose merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase.
  • Returns and customer complaints, billing issues.
  • Prepare sales slips and sales contracts.
  • Compute sales prices, total purchases and receive and process cash and credit payments.

Retail Sales Consultant/account Executive

AT&T
06.2008 - 07.2010
  • Provide excellent customer service to my customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Built relationships with customers.
  • Sales and service of AT&T products and services, including Wireless, Directv, Uverse and AT&T home phone and internet service, using AT&T sales techniques and training to pair customers with best products and services to meet their needs.
  • Technical support, billing issues and customer support.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Close and open store.
  • Prepare end of day and prepare daily deposit.
  • Technical support.
  • Prepare sales slips and sales contracts.
  • Compute sales prices, total purchases and receive and process cash and credit payments.
  • Answer questions regarding the store and its merchandise.
  • Help customer try and choose merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase.
  • Returns and customer complaints, billing issues.

Education

LEAD Specialist training -

Verizon
01.2018

No Degree -

Baker College
Cadillac, MI

No Degree -

North Central Michigan College
Petoskey, MI

High School Diploma -

Charlevoix High School
Charlevoix, MI
06.1990

Skills

  • Solution-oriented sales techniques
  • Proficient in computer usage
  • Electronic systems knowledge
  • Technology expertise
  • Effective communicator
  • Client support
  • Sales expertise
  • Effective issue resolution
  • Team management
  • Calendar management
  • Effective problem resolution
  • Team leadership
  • Retention strategies
  • Debt resolution specialist training

Timeline

Account Executive

Dish Network Corp
09.2022 - Current

Inside Sales/ Account Executive, Telesales Representative (work From Home)

Verizon Wireless
05.2020 - 08.2022

Solutions Specialist/ Account Executive

Verizon Wireless
11.2015 - 05.2020

Retail Sales Consultant/account Executive

AT&T
06.2008 - 07.2010

LEAD Specialist training -

Verizon

No Degree -

Baker College

No Degree -

North Central Michigan College

High School Diploma -

Charlevoix High School

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