Melissa Rivera
Fontana,CA
Summary
Seeking a position with an organization where I can utilize my skills and experience to improve operations and be a valuable asset to the company. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Paraeducator, Special Education
Aequor Healthcare Services
Upland, CA
01.2023 - Current
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Behavioral Technician
Maxim Healthcare Services
Pomona, CA
08.2022 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Behavioral Technician
Autism Related Therapy
, Ontario
09.2021 - 05.2022
- Advised employees on potential treatment strategies based on historical observational recordings and personal observations
- Reported on students' progress and development to keep parents informed and maintain strong support networks
- Verified patient compliance with behavioral modification plans to support positive momentum during treatment
- Cultivated extensive profiles of patient support systems to discern possible negative factors and potential treatment aids
- Customized instructional and activity plans to support needs of individual students.
Receptionist
The Music Key School
Rancho Cucamonga, CA
08.2020 - 08.2021
- Greet every visitor with a friendly smile and an immediate offer of knowledgeable assistance
- Help managers improve area operations by sharing customer feedback and contributing new ideas
- Confirm and prepare iPads for web lessons for every student
- Correctly use personal protective equipment and disinfect all equipment and high traffic areas.
Host
Denny's
, CA
01.2020 - 03.2020
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
- Worked well with kitchen, management and serving staff to coordinate efficient service
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Kept dining and serving areas presentable and well-stocked to meet any guest need
- Closed out daily cash register, counted totals and independently resolved any discrepancy.
Host
Lazy Dog Restaurant & Bar
Rancho Cucamonga, CA
04.2015 - 03.2020
- Knowledge of how to operate the computer seating system
- Responsible for understanding the proper techniques of leading a guest to their table, seating, distributing the menus, and final words
- Responsible for answering phone calls and responding to questions concerning reservations and the restaurant
- Able to communicate clearly, and can address difficult situations and guest complaints and will involve management when needed
- Able to prepare thoroughly and strive for perfection
- Responsible for providing impeccable customer service and satisfaction for customers.
Front Desk Receptionist
Total Care Walk - In Clinic
Chino, CA
01.2011 - 01.2012
- Greet persons entering establishment, determine purpose of visit, and direct or escort them to specific destinations
- File and maintain patient records and adhere to patient confidentiality policy
- Receive payment and record receipts for services
- Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Education
Associate of Arts - Psychology, Liberal Arts
San Bernardino Valley College
Psychology
Chaffey Community College
Skills
Appointment SettingFront Desk ReceptionStrong Work EthicMulti-TaskingFilingOrganizational SkillsTyping 50 WPMPhone EtiquetteAttention to DetailReliableInventory tracking
Special education
Group and individual instruction
Certification
CPR
Timeline
Paraeducator, Special Education
Aequor Healthcare Services
01.2023 - Current
Behavioral Technician
Maxim Healthcare Services
08.2022 - Current
CPR
02-2022
CPI
02-2022
Behavioral Technician
Autism Related Therapy
09.2021 - 05.2022
Receptionist
The Music Key School
08.2020 - 08.2021
Host
Denny's
01.2020 - 03.2020
Host
Lazy Dog Restaurant & Bar
04.2015 - 03.2020
Front Desk Receptionist
Total Care Walk - In Clinic
01.2011 - 01.2012
Associate of Arts - Psychology, Liberal Arts
San Bernardino Valley College
Psychology
Chaffey Community College