Melissa Rivera
San Diego,California
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge.
Overview
5
5
years of professional experience
Work History
Trainer
US Navy
San Diego, CA
02.2021 - Current
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Compiled and analyzed weekly trainee retention reports.
- Selected and assigned instructors to conduct training.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided support for trainers in order to ensure successful delivery of courses.
Supervisor
US Navy
San Diego, CA
02.2021 - Current
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Administrator
US Navy
San Diego, CA
03.2019 - Current
- Provided general administrative support to staff members.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Assessed company operations for compliance with safety standards.
- Maintained filing system for important documents such as contracts and invoices.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - General Studies
Vincennes University
Vincennes, IN06-2022
Biological Sciences
Arizona State University
Tempe, AZSkills
- Student Engagement
- Curriculum Planning
- Course Development
- Employee Supervision
- Customer Service
- Office Administration
- Staff Management
Accomplishments
- Navy and Marine Corps achievement medal
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Trainer
US Navy
02.2021 - Current
Supervisor
US Navy
02.2021 - Current
Administrator
US Navy
03.2019 - Current
Associate of Science - General Studies
Vincennes University
Biological Sciences
Arizona State University
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