Melissa Rivera
Lancaster,CA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appointment Nextech scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Knowledgeable and hardworking professional.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Los Angeles Orthopaedic Institute
12.2005 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized paperwork such as charts and reports for office and patient needs.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Student Assistant
CA State University, Northridge
08.2004 - 08.2005
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Education
Some College (No Degree) - Health Administration
California State University, Northridge
Northridge, CaliforniaHigh School Diploma -
Bishop Alemany High School
Mission Hills, California08.2003
Skills
- Outpatient Care
- Data Entry
- Administrative Support
- Medical Recordkeeping
- Telephone Etiquette
- Medical Office Procedures
- Microsoft Office
- Medical Records Management
- CPT Coding
- HIPAA Guidelines
Timeline
Medical Receptionist
Los Angeles Orthopaedic Institute
12.2005 - Current
Student Assistant
CA State University, Northridge
08.2004 - 08.2005
Some College (No Degree) - Health Administration
California State University, Northridge
High School Diploma -
Bishop Alemany High School
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