Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Rivera

Cannon AFB,NM

Summary

With a proven track record at Southwest Foodservice Excellence, I excel in office management and customer relations, enhancing operational efficiency and profitability. My expertise in inventory control and ability to foster strong vendor relationships have significantly reduced costs. Skilled in multitasking and relationship building, I consistently deliver exceptional service and results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Catlina Foothills ISD Office Manager

Southwest Foodservice Excellence
09.2019 - 10.2022
  • Oversaw food service operations for 7 schools in the district
  • Managed orders for food and supplies, ensuring timely delivery and inventory control
  • Coordinated with vendors to secure competitive pricing and quality products
  • Ensured compliance with health and safety regulations, including sanitation and food handling guidelines
  • Supervised cafeteria staff, providing training and support as needed
  • Implemented cost-saving measures and efficiency improvements to increase profitability
  • Collaborated with school administrators and nutritionists to develop menus that meet nutritional guidelines and student preferences
  • Maintained computer and physical filing systems.
  • Coordinated catering services when required, working closely with event organizers to ensure smooth function execution while adhering to budget constraints.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability, and sanitary standards.
  • Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.

Catalina Foothills ISD Cafeteria Cashier/Prep Cook

Sedexo
08.2017 - 08.2019
  • Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
  • Consistently met or exceeded daily sales targets through effective upselling techniques.
  • Ensured compliance with all company and legal regulations pertaining to food safety, cash handling, and overall operations within the cafeteria setting.
  • Balanced the cash register at the end of each shift, ensuring accuracy in all financial transactions.
  • Supported other team members during peak hours by expediting orders or cleaning tasks as necessary.
  • Actively listened to customer feedback regarding menu items or service quality and relayed this information to the relevant team members for continuous improvement efforts.
  • Maintained a thorough understanding of the cafeteria''s menu offerings and pricing structure to provide accurate information to customers upon inquiry.
  • Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
  • Trained new employees on proper cashier procedures and company policies, boosting team efficiency levels.
  • Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
  • Handled customer inquiries and complaints professionally, leading to increased customer retention rates.
  • Collaborated with team to serve customers with varying needs and urgent requests.
  • Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
  • Reduced wait times for customers by quickly processing cash and credit card transactions.
  • Performed daily reconciliation of cash drawers, identifying discrepancies promptly and reporting any issues to management for resolution.
  • Upheld a professional demeanor when interacting with customers from diverse backgrounds, fostering an inclusive dining environment for all patrons.
  • Contributed to successful health inspections by adhering to strict sanitation guidelines when handling food items.
  • Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.

Fain Elementary Cafeteria Cashier/Kitchen Prep Cook

Wichita Falls ISD
08.2012 - 12.2014
  • Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
  • Consistently met or exceeded daily sales targets through effective upselling techniques.
  • Ensured compliance with all company and legal regulations pertaining to food safety, cash handling, and overall operations within the cafeteria setting.
  • Balanced the cash register at the end of each shift, ensuring accuracy in all financial transactions.
  • Supported other team members during peak hours by expediting orders or cleaning tasks as necessary.
  • Actively listened to customer feedback regarding menu items or service quality and relayed this information to the relevant team members for continuous improvement efforts.
  • Maintained a thorough understanding of the cafeteria''s menu offerings and pricing structure to provide accurate information to customers upon inquiry.
  • Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
  • Trained new employees on proper cashier procedures and company policies, boosting team efficiency levels.
  • Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
  • Handled customer inquiries and complaints professionally, leading to increased customer retention rates.
  • Collaborated with team to serve customers with varying needs and urgent requests.
  • Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
  • Reduced wait times for customers by quickly processing cash and credit card transactions.
  • Performed daily reconciliation of cash drawers, identifying discrepancies promptly and reporting any issues to management for resolution.
  • Upheld a professional demeanor when interacting with customers from diverse backgrounds, fostering an inclusive dining environment for all patrons.
  • Contributed to successful health inspections by adhering to strict sanitation guidelines when handling food items.
  • Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.

Back of House Manager

Old Navy
08.2010 - 08.2012
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Supported smooth front end activities through steady product flow and accurate pricing.

Education

High School Diploma -

Round Rock High School
Round Rock, TX
05.1999

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Scheduling and calendar management
  • Administrative Support
  • Relationship Building
  • Scheduling
  • Scheduling Coordination
  • Inventory Control

Timeline

Catlina Foothills ISD Office Manager

Southwest Foodservice Excellence
09.2019 - 10.2022

Catalina Foothills ISD Cafeteria Cashier/Prep Cook

Sedexo
08.2017 - 08.2019

Fain Elementary Cafeteria Cashier/Kitchen Prep Cook

Wichita Falls ISD
08.2012 - 12.2014

Back of House Manager

Old Navy
08.2010 - 08.2012

High School Diploma -

Round Rock High School

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Melissa Rivera