Melissa Rivera
New York,NY
Summary
Accomplished professional with a proven track record at United Parcel Service, enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail and exceptional multitasking abilities. Skilled in cash management and administrative support, adept at fostering positive community relations and efficiently handling customer inquiries. Demonstrates a unique blend of empathy and efficiency, significantly improving operational outcomes.
Overview
10
10
years of professional experience
Work History
O.M.S Clerk
United Parcell Service
04.2021 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Housing Assistant
New York City Housing Authority, NYCHA
05.2016 - 06.2020
- Enhanced community living experience, organizing events and activities for residents to foster a sense of belonging.
- Supported lease negotiation processes, actively participating in tenant move-in/move-out procedures to ensure smooth transitions.
- Ensured compliance with local housing regulations and guidelines through regular inspections and reporting.
- Aided in the collection of rent payments, minimizing delinquencies and maintaining positive cash flow.
Customer Service Representative
Gap
08.2014 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School -
Bayside High School
Palm Bay, FL05.2009
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Database entry
Timeline
O.M.S Clerk
United Parcell Service
04.2021 - 04.2024
Housing Assistant
New York City Housing Authority, NYCHA
05.2016 - 06.2020
Customer Service Representative
Gap
08.2014 - 09.2016
High School -
Bayside High School