Melissa Rivera
College Station,TX
Summary
Accomplished Assistant Director of Dining Services at Compass Group USA, adept in streamlining operations and enhancing customer satisfaction through innovative strategies and effective team leadership. Skilled in cost control and sanitation procedures, I led a team of 80, significantly improving service quality and operational efficiency. My approach combines critical thinking with excellent communication, driving notable advancements in dining excellence and operational success.
Overview
8
8
years of professional experience
Work History
Assistant Director of Dining Services
Compass Group USA
01.2022 - Current
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring high standards of food quality.
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Developed strong relationships with vendors, negotiating favorable contract terms for the dining department.
- Managed and developed a team of 80 associates.
- Streamlined scheduling processes to maximize labor efficiency while maintaining excellent service levels.
- Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
- Oversaw budget development and management, ensuring financial goals were met without compromising service quality or employee satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support growth.
- Assisted HR in the opening of a new account, recruiting & onboarding new hires.
FOH Supervisor
Compass Group USA
06.2016 - 01.2022
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
Education
High School Diploma -
Houston Community College
Houston, TX08.2023
Skills
- Scheduling Staff
- Sanitation Procedures
- Nutrition knowledge
- Cost Control
- Health Inspections
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Critical Thinking
- Excellent Communication
- Organizational Skills
- Team Leadership
- Supply Ordering and Management
- Employee Performance Evaluations
- Investigating Complaints
- Recruitment
- Labor and Overhead Cost Estimation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Director of Dining Services
Compass Group USA
01.2022 - Current
FOH Supervisor
Compass Group USA
06.2016 - 01.2022
High School Diploma -
Houston Community College