Summary
Overview
Work History
Education
Skills
References
Timeline
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Melissa Rivera

North Hills,CA

Summary

Experienced with both office administration and sales, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

13
13
years of professional experience

Work History

Office Manager

A&B Advertising
03.2019 - 10.2024
  • Coordinating between technicians and clients
  • Efficiently handling high call volume daily
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Student Loan Advisor

Nationwide Student Loan Advisor
01.2016 - 09.2018
  • Efficiently working with clients via phones, and email
  • Keeping all client files organized and up to date
  • Generating high sales
  • Providing exceptional client service

Cashier

Ross Dress for Less
01.2014 - 01.2016
  • Handled money transactions via cash register
  • Ensured all customers friendly and efficient service

Assistant Store Manager

Chilli Beans
01.2012 - 01.2015
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Trained and guided team members to maintain high productivity and performance.
  • Top seller in the US
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Graduate -

San Fernando Sr. High School

Skills

  • Word Processing programs
  • Excel
  • Task manager
  • Photoshop
  • Office Management
  • Customer Service
  • Organizational Skills
  • Excellent multi-tasking ability
  • Employee Training

References

  • Tina Rodriguez, Supervisor at Ross, (818) 747-9402
  • Joshua Rey, Manager at NSL, (818) 210-1949
  • Daisy Navarette, Supervisor at A&B Advertising, (818) 934-7645

Timeline

Office Manager

A&B Advertising
03.2019 - 10.2024

Student Loan Advisor

Nationwide Student Loan Advisor
01.2016 - 09.2018

Cashier

Ross Dress for Less
01.2014 - 01.2016

Assistant Store Manager

Chilli Beans
01.2012 - 01.2015

Graduate -

San Fernando Sr. High School

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Melissa Rivera