Summary
Overview
Work History
Skills
Timeline
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Melissa Rivera

Desert Hot Springs,CA

Summary

With a solid background as a Dental Receptionist/Biller, notably at Jefferson Dental, I excel in dental terminology and multitasking, ensuring efficient office operations. My expertise in insurance verification and patient scheduling has significantly enhanced patient satisfaction and streamlined billing processes, marking me as a pivotal team member in fast-paced dental office environments.

Overview

2024
2024
years of professional experience

Work History

Dental Receptionist/ Biller

The Smile Zone
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Dental Receptionist

Duk-Sun Lee
12.2015 - 03.2023
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.

Dental Receptionist

Jefferson Dental
04.2010 - 12.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Payment processing
  • Insurance verification
  • Insurance billing
  • Patient scheduling
  • Front office management
  • Billing procedures
  • Insurance authorizations
  • HIPAA compliance
  • Appointment confirmation
  • Patient referral
  • Patient eligibility requirements

Timeline

Dental Receptionist

Duk-Sun Lee
12.2015 - 03.2023

Dental Receptionist

Jefferson Dental
04.2010 - 12.2015

Dental Receptionist/ Biller

The Smile Zone

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Melissa Rivera