Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Rivers

Summary

Dedicated, hardworking and organized professional with extensive daily planning and operations experience.

Driven with strong problem-solving and customer service skills and a willingness to learn. Dedicated to providing highest level of service to customers and creating a pleasant work environment for staff. Ready to tackle new challenges. Looking to join the workforce again, after being a homemaker for the past 5 years with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

The BlackDog Tavern
05.2016 - 04.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.=
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Restaurant Manager

The Lamppost
03.2014 - 03.2016
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Regularly updated computer systems with new pricing and daily food specials
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions
  • Counseled and disciplined staff when necessary

Restaurant Manager

Seasons Eatery & Pub
05.2009 - 02.2013
  • Assisted co-workers
  • Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Developed and maintained exceptional customer service standards
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for

Education

High School Diploma -

Shrewsbury High School
Shrewsbury, MA
06-1999

Skills

  • Point of Sale (POS) system operation
  • Works well under pressure
  • Exceptional interpersonal skills
  • Food safety understanding
  • Extensive hospitality background
  • Trained in liquor, wine and food service
  • High-volume dining
  • Upbeat, outgoing and positive
  • TPS Certified
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Customer loyalty

Accomplishments

  • Efficient in managing a restaurant with combined staff of culinary and restaurant professionals.
  • Responsible for coordination of up to 25 employees.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Collaborated with other personnel to plan and develop recipes and menus.
  • Communicated with customers regarding orders, comments and complaints.
  • Maintained contact with kitchen staff, management, serving staff and customers.
  • Observed diners to anticipate any additional needs and respond to requests.
  • Oversaw kitchen employee operations to ensure production levels and service standards were maintained.

Timeline

Restaurant Manager

The BlackDog Tavern
05.2016 - 04.2020

Restaurant Manager

The Lamppost
03.2014 - 03.2016

Restaurant Manager

Seasons Eatery & Pub
05.2009 - 02.2013

High School Diploma -

Shrewsbury High School

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Melissa Rivers