Melissa Rives
Ellsworth,Kansas
Summary
Results-driven Property Manager with a successful history at Mid America Management, dedicated to boosting tenant satisfaction and improving lease renewal efficiency. Instrumental in achieving a 20% rise in tenant retention via responsive support and maintenance practices. Strong leadership and compliance management capabilities contribute to consistently high performance.
Overview
2026
2026
years of professional experience
Work History
Shipping and Receiving Clerk
Cashco
Ellsworth, KS
07.2024 - Current
- Verified incoming shipments against records, ensuring proper routing to designated departments.
- Adhered to packaging protocols while preparing goods for shipping in secure containers.
- Utilized pallet jacks and dollies for effective loading and unloading operations.
- Enhanced accuracy of shipments by conducting detailed inspections and double-checking labels.
Property Manager
Mid America Mgmnt
Ellsworth, KS
01.2021 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Manager
Dollar General
Ellsworth, KS
2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
Business Administration And Management
Brown Mackie College
Salina, KS05.2018
High School Diploma -
James Madison
Atlanta, GA05.2000
Skills
- Detail orientation
- Independent work ethic
- Logistics management
- Time efficiency
- Heavy lifting capabilities
- Collaborative teamwork
- Parcel handling expertise
- Communication proficiency
- Reliability and punctuality
Timeline
Shipping and Receiving Clerk
Cashco
07.2024 - Current
Property Manager
Mid America Mgmnt
01.2021 - 05.2024
Assistant Manager
Dollar General
2015 - 03.2017
Business Administration And Management
Brown Mackie College
High School Diploma -
James Madison