Summary
Overview
Work History
Skills
Timeline
Generic

Melissa R. Jourdan

Molalla,OR

Summary

I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Customer Care Representative

IBEX Global
04.2021 - Current
  • A part of an Outbound Care team that provided a white-glove experience to new customers throughout their order and installation process.
  • Ensured order codes were correct on customer orders
  • Scheduled technician appointments
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.

Nutrition Services 1

Redmond School District
10.2014 - 10.2017
  • Maintained high sanitation standards
  • Communicated with staff, students, and parents regarding accounts, meals, special events, and other considerations
  • Used efficient time-management skills to maintain supply and demand of meals
  • Utilized problem-solving strategies and customer service skills
  • Followed food safety procedures to prepare, cook, hold, and cool meals
  • Plan and prepare for upcoming meals
  • Place orders for food delivery
  • Communicate with supervisors and co-workers to ensure a smooth-running kitchen
  • Use account programs for meal purchases
  • Rigid health and safety protocols and managed daily kitchen safety records

Teacher’s Assistant

Juneau Montessori Preschool
04.2012 - 07.2013
  • Observed children and encouraged positive play/work/socialization skills
  • Helped children transition between different cycles throughout the day
  • Sanitized/stocked/organized classroom materials throughout the day
  • Communicated with parents, children and staff
  • Be a model of good socialization and work skills
  • Prepared work projects for the classroom
  • Followed protocols following injuries or incidents
  • Assisted teacher with miscellaneous activities
  • Followed teacher instruction
  • Participated in staff training sessions (including CPR)

Price Changer/HBC Freight Worker

Fred Meyer
05.2011 - 01.2012
  • Assisted Department Supervisor with supervisor responsibilities in order to meet deadlines
  • Organized and maintained price changer files, email, and documents
  • Audited products and reviewed documents to ensure all prices are displayed correctly and professionally for customers
  • Monitored email for important sales and price changes
  • And implemented said changes in a timely manner
  • Cooperated with the Health and Beauty team to complete all tasks efficiently and professionally
  • Created displays on end caps
  • Prepared/displayed weekly sale tags and signs in accordance with corporate standards

Supervisor

Blockbuster
11.2009 - 09.2010
  • Consistently displayed attention to detail, exemplary customer service delivery and a team-player attitude
  • Successfully resolved numerous customer issues per day through research, communication, and excellent service
  • Developed and implemented employee reward programs which resulted in increased company efficiency and productivity
  • Communicated with customers via phone and in person regarding outstanding balances and overdue items while maintaining a positive attitude
  • Managed daily store operations and motivated staff to perform duties in a timely manner
  • Prepared and maintained customer records
  • Organized daily paperwork and files
  • Ensured that all register and safe balances were correct after the store closed
  • Participated in store opening and closing duties

Skills

  • Superb customer service
  • Consistent model of positive attitude
  • Creative thinking
  • Attention to detail
  • Excellent working with a team or independently
  • Utilizes problem-solving strategies
  • Computer proficient
  • Management of records
  • Inventory and ordering
  • Custom order management
  • Customer relationship management
  • Call center experience

Timeline

Customer Care Representative

IBEX Global
04.2021 - Current

Nutrition Services 1

Redmond School District
10.2014 - 10.2017

Teacher’s Assistant

Juneau Montessori Preschool
04.2012 - 07.2013

Price Changer/HBC Freight Worker

Fred Meyer
05.2011 - 01.2012

Supervisor

Blockbuster
11.2009 - 09.2010

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Melissa R. Jourdan