Melissa R. Kelly
Caledonia,MS
Summary
Experienced in implementing and enforcing regulatory compliance, sanitation management and environmental inspections. Professionally identifies and resolves violations and develops corrective action plans. Decisive and detail-oriented in upholding standards.
Overview
36
36
years of professional experience
Work History
Compliance Inspector II
MS State Board Of Cosmetology And Barbering
07.2023 - Current
- Protected company reputation by maintaining strict confidentiality in handling sensitive information and findings.
- Enforced compliance with complex state and federal laws, rules and regulations for industry for approximately 140-160 salons or spas a month.
- Initial, annual, random and follow up inspections in salons, spas in the state of Mississippi.
- Documented noncompliance activities and communicated with executive director and attorney, often leading to testifying in a court of law.
- Strengthened internal communication by conducting regular training sessions on relevant laws, regulations, and policies.
Enrollment Management Specialist/Financial Aid
East Mississippi Community College
02.2021 - 07.2023
- Process applications and transcripts for students to enroll into the college
- Assist students with the application process via in the office and over the phone
- Assist students with FAFSA, financial aid questions, award students financial aid, post scholarships, verify students financial aid eligibility through National Student Loan Data System
- Verify students for work-study, assist with work-study packet, and assist with locating a job within the school
- Provided exceptional customer service throughout the entire enrollment process, ensuring smooth transitions for new students.
- Coordinated with financial aid office to assist prospective students in navigating funding opportunities available for their education.
Admissions-Discharge Specialist/Head Receptionist
North MS Medical Clinics-Lowndes Medical Clinic Allegro Family Clinic
03.2016 - 02.2021
- Check in and discharge patients
- Collect demographic data, verify insurance and create billing slips
- Accounts receivable, reconcile bank deposits
- Answer phone and route to appropriate personnel, create phone notes for providers/nurses
- Proficient in, Athena, Centricity, and SCM software
- Followed all company policies and procedures to deliver quality work.
Admissions Clerk
Baptist Memorial Hospital
03.2015 - 03.2016
- Interview patients to be admitted into emergency room
- Set up patient accounts in Epic program and my chart
- Direct admit patients to hospital, key in outpatient testing, collect payments upon patients being discharged
- Appointed contact person for Epic down time
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Safeguarded patient data in compliance with HIPAA and hospital facility policies.
Hairstylist
Self-employeed
10.2001 - 01.2015
- Self-employed hairstylist, booth rental in several salons
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist/ Salon Manager
J.C. Penney Styling Salon
07.1999 - 10.2001
- Supervised the operation of the salon which included: hire and train new stylist, quarterly and yearly performance reviews, order and stock supplies for the salon, maintain retail inventory, answer phones, balance the cash flow through the salon, schedule appointments and handle customer service situations
- Stylist
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Substitute Teacher
Lowndes Co. Schools
08.1997 - 05.1998
- Supervise students in a classroom when a teacher was absent
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Office Associate
Advanced Recovery Collection Agency
07.1992 - 11.1992
- Answer phone, paperwork for garnishment of wages, data entry of patient payments and medical records
- Dispatched to various Dr's offices that our company managed
Medical Secretary
Emergi-Care Clinic
02.1989 - 05.1991
- Answer phones, schedule patients, data entry
- Set up patient and business accounts, post payments, file charts
- Balancing spread sheets with money collected each day
- Key holder, open and close clinic
Education
Associate of Arts - Working on Associate of Arts
East Mississippi Community College
Mayhew, MS10.2024
Associate of Applied Science - Health & Medical, Administrative Office Technology, Business and Office Technology
East Mississippi Community College
Mayhew, MS01.2023
Cosmetology Completion certificate -
East Mississippi Community College
Mayhew, MS01.1999
Diploma -
New Hope School
Columbus, MS01.1983
1-year course Intensive Business -
Lowndes County Vo-tech -High School
Columbus, MS01.1983
1-year course Sales and Marketing -
Lowndes County Vo-tech -High School
Columbus, MS01.1982
Skills
- Health and safety
- Documentation Review
- Policy Enforcement
- Regulatory knowledge
- Corrective Actions
- Compliance understanding
Timeline
Compliance Inspector II
MS State Board Of Cosmetology And Barbering
07.2023 - Current
Enrollment Management Specialist/Financial Aid
East Mississippi Community College
02.2021 - 07.2023
Admissions-Discharge Specialist/Head Receptionist
North MS Medical Clinics-Lowndes Medical Clinic Allegro Family Clinic
03.2016 - 02.2021
Admissions Clerk
Baptist Memorial Hospital
03.2015 - 03.2016
Hairstylist
Self-employeed
10.2001 - 01.2015
Hairstylist/ Salon Manager
J.C. Penney Styling Salon
07.1999 - 10.2001
Substitute Teacher
Lowndes Co. Schools
08.1997 - 05.1998
Office Associate
Advanced Recovery Collection Agency
07.1992 - 11.1992
Medical Secretary
Emergi-Care Clinic
02.1989 - 05.1991
Associate of Arts - Working on Associate of Arts
East Mississippi Community College
Associate of Applied Science - Health & Medical, Administrative Office Technology, Business and Office Technology
East Mississippi Community College
Cosmetology Completion certificate -
East Mississippi Community College
Diploma -
New Hope School
1-year course Intensive Business -
Lowndes County Vo-tech -High School
1-year course Sales and Marketing -
Lowndes County Vo-tech -High School
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