Melissa Roach
Fort Worth,TX
Summary
Experienced and self-motivated manager bringing forth valuable industry experience. Results-oriented with a proven track record for working collaboratively across functional groups to achieve goals. Experienced in managing Instructional Technology professionals, projects, strategic vendor relationships, and data analysis. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager, Instructional Technology
University of Texas at Arlington, Center for Distance Education
02.2016 - Current
- Manage the efforts of the Instructional Technology Support team to ensure stakeholders’ needs are met accurately and in a timely manner
- Direct the administration and operation of the Canvas Learning Management System and associated integrations
- Oversee daily operations with external vendors
- Coordinate with UTA Information Technology teams to manage SIS data integrations
- Manage projects related to product and technology integrations with the Canvas Learning Management System
- Generate reports using data from various sources to inform Center for Distance Education leadership
- Oversee the hiring and training of new Instructional Technology Specialists
- Manage and oversee instructional technology contracts and renewals
- Coordinate with Executive Director on departmental budget planning and technology inventory management
- Contribute to various cross-functional activities involving departments across UTA.
Instructional Designer
University of Texas at Arlington, Center for Distance Education
10.2014 - 01.2016
- Collaborate with University departments and faculty members to design and develop courses for online delivery
- Manage course design projects from initial planning through the first course offering
- Present and make recommendations regarding course design, technology, and best practices for online teaching and learning
- Apply the Quality Matters rubric to ensure online courses meets quality assurance standards
- Research and evaluate emerging instructional technologies and methods.
Instructional Technology Specialist III
University of Texas at Arlington, Center for Distance Education
02.2012 - 10.2014
- Serve as Lead System Administrator for the Blackboard LMS and associated integrations
- Effectively perform high-level administrator tasks including testing and installing Building Blocks and integrations, planning and scheduling upgrades and cumulative updates, updating modules, and managing user roles
- Coordinate with Blackboard Managed Hosting, Integration Customization Management, and internal UTA departments to diagnose, test and resolve system, course, and user issues
- Train and manage the performance of new Instructional Technology Specialists
- Oversee the Blackboard Student Services relationship
- Serve as support team project lead for technology integrations.
Education
Master of Education (M.Ed.) in Learning and Technology -
Western Governors University
Salt Lake City, UT04.2009
Bachelor of Arts (B.A.) in Educational Studies and Science 5-9 -
Western Governors University
Salt Lake City, UT08.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Analytical Skills
Professional Development
- Google Data Analytics Certificate, Coursera, 2023
- Linkedin Learning and Microsoft Data Analytics Certificate, Linkedin Learning, 2023
- MavsManager Foundations Program, UT Arlington, 2022
- Linkedin Learning Project Management Institute (PMI) Program, Linkedin Learning, 2021
Project Management
- Technical lead on Canvas migration project
- Canvas lead on Simple Syllabus integration
- Managed Blackboard LMS decommission
- Managed Kaltura Media migration to Canvas Studio
- Managed MS Teams, Coursera, Turnitin and Honorlock integrations with Canvas
- Managed process of migration to new version of Canvas Data
Committees
- IT Governance – Teaching and Learning Advisory Committee
- IT Insight Team
- Canvas Operations Committee
- President’s Award for Online Learning Selection Committee
- UTA Microcredential Institute - 2024
Technology Skills
Blackboard, Canvas, Coursera, Oracle Database, Microsoft Windows OS, MS Office Suite, Power Query, Sharepoint, SQL, PeopleSoft SIS, ServiceNow, R Studio, Tableau
Timeline
Manager, Instructional Technology
University of Texas at Arlington, Center for Distance Education
02.2016 - Current
Instructional Designer
University of Texas at Arlington, Center for Distance Education
10.2014 - 01.2016
Instructional Technology Specialist III
University of Texas at Arlington, Center for Distance Education
02.2012 - 10.2014
Master of Education (M.Ed.) in Learning and Technology -
Western Governors University
Bachelor of Arts (B.A.) in Educational Studies and Science 5-9 -
Western Governors University
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