Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Roberto

Cincinnati,OH

Summary

Dynamic professional with a proven track record at HCMG, excelling in resource allocation and scheduling to minimize conflicts. Recognized for strong multitasking and attention to detail, consistently enhancing patient care and team collaboration. Committed to maintaining high service standards and fostering a respectful environment for all.

Overview

22
22
years of professional experience

Work History

Scheduler

HCMG
03.2017 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.

STNA

HCMG
03.2014 - Current
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.

Waitress

Skyline
07.2003 - 06.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.

STNA

Sisters of Charity
02.2007 - 06.2014
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.

Education

High School Diploma -

Seton High School
Cincinnati, OH
05.2003

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Handling complaints
  • Order accuracy
  • Time management

Timeline

Scheduler

HCMG
03.2017 - Current

STNA

HCMG
03.2014 - Current

STNA

Sisters of Charity
02.2007 - 06.2014

Waitress

Skyline
07.2003 - 06.2017

High School Diploma -

Seton High School

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