Melissa Roberts

• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

Managed and Trained multiple employees to maintain and stock department.

Scheduled training and hours

Set schematics

Loss and prevention reports

Maintained and controlled stock intake reports

Maintained training for safety on heavy equipment

Maintained reports on sales with the goal to increase sales and decrease loss.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.