Summary
Work History
Education
Skills
Timeline
Receptionist

Melissa Roberts

Perryville,MO

Summary

Dynamic and detail-oriented professional with extensive experience at H&R Block, excelling in front desk operations and client relations. Proven ability in data entry and appointment scheduling, fostering a collaborative environment. Recognized for delivering exceptional customer service and maintaining meticulous records, ensuring efficient office management and client satisfaction.

Work History

Receptionist

H&r Block
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
  • Operated multi-line phone system, handling calls and taking messages efficiently.
  • Maintained office organization by managing appointment schedules and coordinating meetings.
  • Assisted with incoming and outgoing mail, ensuring timely distribution of communications.
  • Utilized office software for data entry, maintaining accurate records of client interactions.
  • Supported team members in administrative tasks, fostering a collaborative work environment.
  • Provided excellent customer service, addressing client needs and resolving issues promptly.
  • Learned office procedures quickly, adapting to various administrative tasks as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

CNA

Self Employed Services
  • Delivered compassionate care to clients, ensuring comfort and dignity in daily activities.
  • Assisted with personal hygiene tasks, promoting health and well-being among patients.
  • Monitored vital signs and reported changes to appropriate healthcare professionals.
  • Administered medications as directed, maintaining adherence to safety protocols.
  • Implemented individualized care plans, adapting approaches based on client needs.
  • Enhanced patient mobility through tailored exercise programs and assistive devices.
  • Maintained accurate documentation of patient progress and care delivered, ensuring compliance with regulations.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Activity Director

Independence Care Center
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
  • Operated multi-line phone system, handling calls and taking messages efficiently.
  • Maintained office organization by managing appointment schedules and coordinating meetings.
  • Assisted with incoming and outgoing mail, ensuring timely distribution of communications.
  • Utilized office software for data entry, maintaining accurate records of client interactions.
  • Supported team members in administrative tasks, fostering a collaborative work environment.
  • Provided excellent customer service, addressing client needs and resolving issues promptly.
  • Learned office procedures quickly, adapting to various administrative tasks as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma - Just Basics

Perryville High School
Perryville, MO

Skills

  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Documentation and reporting
  • Service-oriented mindset
  • Performance improvement
  • Front desk operations
  • Phone etiquette
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Office supply inventory control
  • Reception desk management
  • Positive and professional
  • Attention to detail

Timeline

Receptionist

H&r Block

CNA

Self Employed Services

Activity Director

Independence Care Center

High School Diploma - Just Basics

Perryville High School

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Melissa Roberts