Melissa Roberts
Pleasant Grove,UT
Summary
Dynamic Area Director with a proven track record at Utah Del DBA Del Taco, excelling in operations management and staff training. Dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 25 years in the field.
Overview
24
24
years of professional experience
Work History
Area Director
Utah Del DBA Del Taco
12.2015 - Current
- Directed operational strategies to enhance customer satisfaction and drive sales growth across multiple locations.
- Implemented training programs for management staff, fostering leadership development and performance improvement.
- Monitored compliance with health regulations, ensuring all locations met safety standards consistently.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
Front of House and Catering Supervisor
Intermountain Healthcare
03.2011 - 12.2015
- Supervised daily catering operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation and service techniques to enhance team performance.
- Coordinated event logistics, including menu planning, staffing assignments, and equipment setup.
- Implemented process improvements resulting in increased efficiency in food service delivery.
- Collaborated with healthcare teams to tailor catering services to meet patient dietary needs effectively.
General Manger
Utah Del DBA Del Taco
07.2001 - 03.2011
- Implemented cost-control measures, resulting in significant savings and improved profitability.
- Led staff training programs, fostering a culture of excellence and high performance.
- Oversaw inventory management systems, ensuring optimal stock levels and reducing waste.
Education
High School Diploma -
American Fork High School
American Fork, UTSkills
- Staff training and development
- Team management
- Operations management
- Multi-unit management
- Documentation skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Excellent communication
- Organizational skills
Timeline
Area Director
Utah Del DBA Del Taco
12.2015 - Current
Front of House and Catering Supervisor
Intermountain Healthcare
03.2011 - 12.2015
General Manger
Utah Del DBA Del Taco
07.2001 - 03.2011
High School Diploma -
American Fork High School