Melissa Robinson
Jacksonville,FL
Summary
Compassionate Certified Medical Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Patient Care Technician
UF Health Shands Hospital
Jacksonville, FL
05.2021 - Current
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Repositioned bedridden patients regularly to prevent bedsores and promote skin integrity.
- Assisted patients with daily living activities, including serving meals, feeding, ambulating, and repositioning to enhance comfort and mobility.
- Facilitated personal hygiene and grooming for patients by providing physical support during bathing, dressing, and toileting, promoting dignity and well-being.
- Assessed patient vital signs and reported changes to UF Health Shands nurses.
- Assisted patients with bathing, grooming, toileting, and daily care needs.
- Safely transferred patients using appropriate methods and equipment with lifts, wheelchairs, and stretchers.
Wire and Order Rep
Merril Lynch
Jacksonville, FL
02.2011 - 05.2017
- Processed client transactions using Merrill Lynch systems and procedures.
- Reviewed account documents for accuracy and compliance requirements.
- Resolved service issues through research and follow-up.
- Communicated Merrill Lynch policies to clients and internal teams.
- Coordinated with advisors on Merrill Lynch trading and account activity.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Medical Assistant
Borland Groover Clinic
Jacksonville
08.2004 - 12.2010
- Collected vital signs and reviewed patient histories before provider examinations.
- Assisted physicians during endoscopy procedures and minor in-office treatments.
- Administered injections, medications and treatments as directed by the physician.
- Obtained specimens and prepared lab samples for testing and transport.
- Trained patients on preparation instructions for gastrointestinal procedures.
- Documented patient information in electronic medical records accurately.
- Scheduled appointments and managed follow-up visits for clinic patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared exam rooms for Borland Groover Clinic gastroenterology visits and procedures.
Medical Assistant
North Florida Obstetrical & Gynecological Associates
Jacksonville
08.1999 - 08.2008
- Collected vital signs and reviewed patient histories before provider examinations.
- Assisted physicians during procedures and minor in-office treatments.
- Documented patient information in electronic medical records accurately.
- Obtained specimens and prepared lab samples for testing and transport.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments and managed follow-up visits for clinic patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Certified Medical Assisting - Medical Assisting Program
Florida Community College of Jacksonville
Jacksonville , Florida 08.1998 - 06.1999
Paxon High School
Jacksonville, Florida Skills
- Vital signs assessment
- Specimen collection
- Patient transfer
- Daily care support
- Infection control
- Clinical documentation
- Electronic health records
- Appointment scheduling
- Patient transport
- Attention to detail
- Team communication
- HIPAA compliance
Timeline
Patient Care Technician
UF Health Shands Hospital
05.2021 - Current
Wire and Order Rep
Merril Lynch
02.2011 - 05.2017
Medical Assistant
Borland Groover Clinic
08.2004 - 12.2010
Medical Assistant
North Florida Obstetrical & Gynecological Associates
08.1999 - 08.2008
Certified Medical Assisting - Medical Assisting Program
Florida Community College of Jacksonville
08.1998 - 06.1999
Paxon High School