Melissa Rocha
Houston,TX
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 250 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Payroll/Accounts Receivable Clerk
DE Corp
3100 W Alabama St Houston Texas 77098
09.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Accountant Clerk
Lead Association Management
13231 Champion Forest Dr Houston Texas 77069
12.2021 - 09.2022
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
- Improved financial accuracy by conducting thorough audits and reconciling discrepancies in accounting records.
- Developed customized financial reports for various departments, enabling informed decision-making and resource allocation.
- Supported annual audit processes by preparing necessary schedules, reconciliations, and documentation for external auditors'' review.
- Collaborated with cross-functional teams to ensure seamless integration of accounting functions within business operations.
Assistant Manager
Power Finance Texas
11811 North Freeway Suite 415 Houston Texas 77060
05.2011 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Accountant
Education
High School Diploma -
Law Enforcement And Criminal Justice
3505 Coyle St Houston Texas 7700305.2007
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Financial Reporting
- Accounts Receivable Software
- Cash application
- Generally Accepted Accounting Principles
- Audit Support
- GL Entries
- Financial software
- Payment Negotiations
- Collections understanding
- Strong client relations skills
- General Ledger
Spanish
Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Payroll/Accounts Receivable Clerk
DE Corp
09.2022 - Current
Accountant Clerk
Lead Association Management
12.2021 - 09.2022
Assistant Manager
Power Finance Texas
05.2011 - 03.2020
Accountant
High School Diploma -
Law Enforcement And Criminal Justice