Melissa Rocha
Houston,TX
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 250 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Payroll/Accounts Receivable Clerk
DE Corp
09.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Accountant Clerk
Lead Association Management
12.2021 - 09.2022
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
- Improved financial accuracy by conducting thorough audits and reconciling discrepancies in accounting records.
- Developed customized financial reports for various departments, enabling informed decision-making and resource allocation.
- Supported annual audit processes by preparing necessary schedules, reconciliations, and documentation for external auditors'' review.
- Collaborated with cross-functional teams to ensure seamless integration of accounting functions within business operations.
Assistant Manager
Power Finance Texas
05.2011 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Accountant
Education
High School Diploma -
Law Enforcement And Criminal Justice
3505 Coyle St Houston Texas 7700305.2007
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Financial Reporting
- Accounts Receivable Software
- Cash application
- Generally Accepted Accounting Principles
- Audit Support
- GL Entries
- Financial software
- Payment Negotiations
- Collections understanding
- Strong client relations skills
- General Ledger
Spanish
Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Payroll/Accounts Receivable Clerk
DE Corp
09.2022 - Current
Accountant Clerk
Lead Association Management
12.2021 - 09.2022
Assistant Manager
Power Finance Texas
05.2011 - 03.2020
Accountant
High School Diploma -
Law Enforcement And Criminal Justice