Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Rochefort

Bridgman

Summary

Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.

Goal-driven, well-versed in managing customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service.

Overview

23
23
years of professional experience

Work History

Associate Banker

Chase Bank
02.2012 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • closed, and updated accounts for customers.
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.

Shift Lead

Travel Centers of America
01.2002 - 02.2012
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Education

GED -

Niles High School
Niles, MI

No -

LMC
Benton Harbor, MI

Skills

    Money handling

    Excellent customer service

    Computer skills

    Balancing of cash drawer

    Check cashing and depositing

    Inter personal skills

    Detailed and organized

    Problem solving

    Complaints handling

    Builds lasting relationships

Timeline

Associate Banker

Chase Bank
02.2012 - Current

Shift Lead

Travel Centers of America
01.2002 - 02.2012

GED -

Niles High School

No -

LMC

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Melissa Rochefort