Melissa Rochel
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Base Administrative Assistant
PHI Aviation, L.L.C
01.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Customer service functions to manage daily customer flight operations and manifesting flight requests.
- Coordinating flight requests with pilots, managers, customer dispatchers, and ground crew members.
- Ensure flights meet TFSSP standards,
Customer Service Representative
PHI Aviation, L.L.C
07.2014 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and backed up Admin Assistant and Counter Support staff.
Customer Service Manager
Houma Jet Center, L.L.C
01.2006 - 07.2014
Office Manager
Butler Aviation, Inc
04.2000 - 11.2005
Receptionist
West Park Vet
01.1995 - 03.2000
Education
High School Diploma -
H.L. Bourgeois
Houma, LA05.1991
Skills
- Excellent Communication Skills
- Experience with QuickBooks
- Advanced MS Office Suite Knowledge
- Customer Service
- Team Leadership Skills
- Data Entry
- Record Keeping
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Advanced Multi-Tasking in High Pressure Environments
- Resource Coordination and Allocation
- Data Entry Documentation
Timeline
Base Administrative Assistant
PHI Aviation, L.L.C
01.2018 - Current
Customer Service Representative
PHI Aviation, L.L.C
07.2014 - 01.2018
Customer Service Manager
Houma Jet Center, L.L.C
01.2006 - 07.2014
Office Manager
Butler Aviation, Inc
04.2000 - 11.2005
Receptionist
West Park Vet
01.1995 - 03.2000
High School Diploma -
H.L. Bourgeois