Melissa Rock
Concord
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Supervisor/Cashier
CVS Pharmacy
08.2019 - 06.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Supervisor/Cashier
Shaws Supermarket
10.2014 - 05.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Administrative Assistant
Health Plus
11.2003 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Assistant Underwriter
AIG Insurance
04.1998 - 08.2001
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
Education
High School Diploma -
East Boston High School
East Boston, MA06.1992
Skills
- Profit Target Achievement
- Cash Handling and Security
- Inventory Accuracy
- Legal Standards
- Payment Processing
- Customer Preferences
- Complaint Handling and Resolution
- Team Meetings
- Customer Service
- Recordkeeping Compliance
- Special Assignments
- Quality Assurance
Timeline
Supervisor/Cashier
CVS Pharmacy
08.2019 - 06.2023
Supervisor/Cashier
Shaws Supermarket
10.2014 - 05.2019
Administrative Assistant
Health Plus
11.2003 - 12.2013
Assistant Underwriter
AIG Insurance
04.1998 - 08.2001
High School Diploma -
East Boston High School